St Johns County Sheriff's Office - E911 GIS Technician II 04/13/2021

Primary Purpose

The E-911 GIS Technician is responsible for duties associated with the quality control function of databases that are used for E-911 and public safety. This position assists with manipulating the data used for location identification within the E-911 system. This position will require the use of GIS as the primary tool for data creation, comparison and maintenance. This position assists with performing analytics on the E911 data to ensure its accuracy and completeness. This position will use GIS as a principle method to work with and communicate with other departments and agencies regarding E-911 and public safety. This position will support the information vital to E-911 emergency dispatching, call taking, E-911 location identification, and all other public safety functions. This position requires effective communication with the vested public of St. Johns County.

Education and Qualification Requirement

Minimum: High School Diploma or Equivalency

Proficient with Microsoft Office and Excel

Proficient with ESRI using ArcGIS software

Basic understanding of the concepts behind data management in a relational database

Type 25 WPM accurately

Valid Florida Driver's License

Duties

Create, maintain and update stand alone and GIS databases specific to the E911 system

Generate reports and data deliverables in multiple formats using the advanced concepts of data analysis using ArcGIS mapping software to include ArcMap, ArcGIS Pro, Python scripting and ArcGIS Online

Perform data comparison tasks within multiple related databases within GIS

Create and maintain the street and address information for third party software applications with the Sheriff Office

Create, update and edit GIS data as needed

Build and maintain standards of operations for frequent duties performed

Perform quality control on all E911 databases and data for accuracy and completeness

Identify methods to promote information sharing for E911 GIS data and E911 databases

Create and manage automated processes for data manipulation

Produce electronic mapping products using GIS and paper maps as needed

Geographically convert and maintain information from multiple sources using GIS

Utilize GIS as a tool to research and correct discrepancies with the data in the 911 system

Resolve address and street name problems with other departments and residents

Maintain and update internal department databases with additions, changes, deletions and makes notifications of necessary information to applicable parties

Performs field verification activities or follow up to problems identified in the field as needed

Assemble, organize, and summarize requested information for support staff as needed

Type reports, correspondence, forms and other documents

File and retrieve documentation, reports, and files as needed

Follow SJSO Policy and Procedures

Follow a documented quality assurance program

Utilize computers/applicable software/office equipment/printers/scanners/GPS

Job Controls and Complexities

Report directly to supervisor

Adhere to laws/agency policy/rules/ regulations/SOP/ procedures

Maintain confidentiality/security of files and information obtained in the course of employment

Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements

Provide assistance to citizens, visitors, employees and other public and private entities in an effort to meet their needs and build positive community relationships/resolve complaints/address conflicts

Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers

Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)

Contacts

General Public

SJSO Employees

Property owners

Property Appraisers Office

Utility Companies

Post Office

County Tax Collectors Office

Other county and government employees

Voters Registration Office

Title Companies

Telephone Carriers

GIS Personnel

Grade Classification

Occupations which require a combination of basic scientific or technical knowledge and manual skill which can be obtained through specialized post-secondary school education or through equivalent on-the-job training

Physical Environment

Field work required

Work is primarily in an office environment under normal amount of stress

Normal business hours apply; however, hours are subject to vary and overtime may be necessary including nights, holidays, and weekends

Contact with public and SJSO personnel

Sit for long periods

See at normal range or with accommodations

Hear at normal level or with accommodations

Speak understandably

Manual dexterity

Ambulate independently

Recognize colors

Frequently grasp/push/pull/bend/squat/lift/carry items up to 20 lbs.

Occasionally reach above head/kneel/walk/lift/stoop/stand/lift items up to 20 lbs.

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public.

This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations and Senior Status requirements

EFFECTIVE:

12/02/2019

History: New