Sr IT Operations Manager

The IT Operations Manager is responsible for overseeing and managing the teams responsible for Infrastructure Operations within Milwaukee Tool. This role ensures the efficient and effective delivery of IT services, maintains system reliability, and drives continuous improvement in operational processes and procedures.
• Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.
Key Responsibilities:
Leadership and Team Management
Lead, mentor, and develop a team of IT professionals responsible for Infrastructure Operations.
Participate in strategic planning for IT Operations growth.
Foster a collaborative environment, promoting knowledge sharing and continuous growth.
Conduct regular team meetings, provide guidance, and ensure effective communication between teams.
Manage team performance, set team goals, and conduct performance evaluations.
Demonstrated strong communication skills, both written and verbal, with the ability to effectively engage VP-level executives and other senior stakeholders.

Operational Excellence

Oversee the day-to-day operations of servers, networks, data centers, storage systems, ensuring high availability, performance, and security.
Develop and implement operational processes, procedures, and best practices to streamline operations and improve efficiency.
Monitor system performance, identify bottlenecks, implement proactive measures to mitigate potential issues and provide reports with insights to stakeholders.
Collaborate with other Milwaukee Tool teams, such as Developers, Product Engineering, Production Support and Security, to ensure alignment and evolve service offerings.
Foster a team culture of continuous improvement and optimization: through standards, automation, and with a diverse workforce composition
Manage operational budget, optimizing resource allocation to achieve cost efficiency
Ability to lead recommendations, gain cross-functional alignment, and implement improvements for processes, documentation standards, procedures, and/or guidelines.
Support Incident and Problem Management

Establish and maintain an effective support and incident rotation.
Coordinate and lead the resolution of critical incidents, ensuring timely communication and escalation as needed.
Conduct root cause analysis and implement proactive measures to minimize the recurrence of incidents.
Maintain comprehensive documentation of Incidents and SOP's

Compliance and Security

Evolve and improve technical debt management process, including OS and equipment lifecycle.
Evolve and maintain an inventory management process.
Collaborate with the security team to stay in alignment on risk and need for mitigation.
Qualifications and Experience

Bachelor's degree in Computer Science, Information Technology, or a related field
Desired: 7+ years of experience in IT operations, 3+ years of IT Management experience
ITIL Certification Preferred
Possess excellent time management, prioritization, and organizational skills.
Proven leadership experience in managing and mentoring IT teams
Excellent problem-solving, analytical, and decision-making skills
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Familiarity with ITIL processes and best practices

We provide these great perks and benefits:

Robust health, dental and vision insurance plans
Generous 401 (K) savings plan
Education assistance
On-site wellness, fitness center, food, and coffee service
And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity employer.