Service Manager

Company Overview
At Beltway Companies, we're more than just trucks-we're about empowering our employees, enriching our communities, and delivering exceptional service to our clients. As the largest commercial truck dealership in Maryland, we're seeking driven and resilient individuals to join our team as

Service Managers .
Service Managers are at the heart of our Service Department, ensuring seamless operations and top-quality service. This is a fast-paced, high-demand role that offers an opportunity to thrive under pressure, grow professionally, and directly impact customer satisfaction and dealership success. If you're ready to roll up your sleeves, willing to put in the overtime, embrace challenges, and lead a team to excellence, we want you on our team.
Position Overview
Drive Service Department growth and profitability while ensuring adherence to policies and warranty procedures.
Approve all external purchases charged to the Service Department or customer repair orders.
Review warranty performance, address chargebacks and debits, and ensure timely payment.
Monitor open repair orders older than 30 days for closure and payment.
Maintain oversight of C.O.D. repair orders to ensure vehicles and keys remain on the premises.
Facilitate regular departmental meetings and attend company-wide meetings as required.
Oversee fair work distribution and perform periodic checks on vehicle repair progress.
Stay current with warranty policies, OSHA and EPA regulations, and product updates.
Provide training for technicians and service staff while maintaining safe and clean work areas.
Seek opportunities to grow service business, communicate charges effectively with customers, and enhance department efficiency through innovative tools and processes.
Perform other duties as assigned.
What You Can Expect

A Demanding Role : This position requires resilience, a strong work ethic, and a commitment to excellence. The workload can be challenging, and the expectations are high-but so is the opportunity for growth and recognition.
Overtime and Flexibility : Weekend hours and overtime are part of the role and are assigned based on department needs as noted by the supervisor. Candidates should be prepared to adapt to a dynamic schedule to support our team and customers.
Strong Leadership Skills : You'll work under a leader who values accountability, discipline, and results. Feedback will be direct and to the point, ensuring you know where you stand and what's expected.
Requirements
Skills, Training, and Education Requirements
Required:

Minimum of 1 year of experience in a technical or supervisory role within a medium/heavy-duty truck environment with at least five technicians
In-depth product and technical knowledge.
A valid driver's license.
Preferred:

Prior experience as a truck technician, as many of our successful Service Managers have transitioned from technician roles.
Proficiency with Microsoft programs and dealership applications currently in use.
Excellent organizational skills.
A Commercial Driver's License (CDL) to road-test vehicles when necessary.
Familiarity with dealer and fleet maintenance systems and procedures.
A willingness to pursue self-development opportunities related to the role.
Working knowledge of International® and supplier/vendor warranty policies (note: the word "International" should always be capitalized).
Strong interpersonal skills to foster teamwork and respect within the department and dealership.
The ability to leverage the full functionality of the service portal to improve operations.
Benefits
Schedule

Full-time
8-10 hour shifts, Monday to Friday, with overtime and weekend hours as assigned by your supervisor
Overtime is required based on department needs.

401(k) matching
Bonus opportunities
Dental insurance
Health insurance
Vision insurance
Paid time off
Boot reimbursement