Service Coordinator

Here at Sagamore, we provide career opportunities to master your craft, earn competitive wages and make a real difference in the lives of our customers and our community. We are looking for employees who take pride in their work and see it as both an art and trade. You will work in an environment where your hard work is rewarded, recognized and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than a just a job - make this career move and apply today!

We are looking for an experienced HVAC/Plumbing Service Coordinator to deliver excellent customer service, evaluate customer calls, and select the right technician for the job. The Service Coordinator will maintain Service Tech's daily schedule, dispatch service calls, enter customer data into system and schedule work orders. This position is for either the Hingham or Wakefield location.

Responsibilities:

Evaluate, prioritize, and assign customer calls with the best technician for each service appointment.
Coordinate service technicians; communicate with all parties throughout the process until satisfactory results have been achieved in a cost-effective manner.
Coordinate quoted jobs/parts with service technicians, customers, subcontractors, and drivers to minimize downtime.
Maintain accurate customer information in our database (SAGE), record the results of each service call and create report summaries for the Service Manager.
Ensure preventative maintenances for specific areas is completed.
Ensure all costs are in work orders and complete billing process.
Forecast work and follow-up service in a timely manner
Order materials for emergency services when needed.
Schedule return trips with parts ensuring customer is available.
Establish and maintain relationships with customers and management companies.
Schedule service with subcontractors.
Keep customers updated on work order schedule, follow-up visits, and lead-time on parts and materials.
Other duties as assigned.
Qualifications:

Prior experience in a construction service industry with dispatch/coordination skills.
Excellent customer service skills.
Strong written and verbal communication skills.
Strong communication with customers, management, technicians, and employees.
Ability to multi-task in a fast paced and changing environment.
Self-motivation.
Excellent organizational skills and ability to coordinate multiple tasks.
Plumbing or HVAC knowledge a plus.
Experience with Sage/SSO a plus.
Benefits & Perks

Medical, Dental, and Vision Insurance
401K Plan with Company Match
Quarterly Profit-Share
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Continuous and extensive training and development