Service Center Specialist

Job Posting End Date: November 11, 2024 at 11:59pm CST
Hiring range: $48,006. 40 to $64,812. 80. ($23. 08 to $31. 16 per hour). The starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.
Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days of paid flexible time off and up to 12. 5 holidays your first year for full-time employees.
In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 11/11/2024 in order to be considered.

Position Description
The Anoka County License and Passport Services' mission is to provide a level of service that exceeds our customers' expectations. The department has an immediate opening for a Service Center Specialist who will perform various duties. Some of the critical responsibilities of this position include providing excellent service by assisting customers in obtaining passports, licenses, permits, and titles issued by the State of Minnesota.
This is a full-time or part-time, non-exempt, on-siteposition. Interviews will take place the week of November 18th, 2024 for those selected to move forward in the hiring process.
Pay & Benefits
Salary: $23. 08 to $31. 16 per hour, annual salary calculated based on hours worked.

2024 Anoka County Salary Schedule Grade 28.

24 days of paid flexible time off and up to 12. 5 paid holidays, pro-rated based on hours worked.

Please follow the link to view benefits for both full-time and part-time employees:

Medical and dental clinic exclusive to full-time employees, located at the Anoka County Government Center.

Pension plan and other retirement investment options.

Advancement/professional development opportunities.

Work Location
These non-exempt positions are located in Blaine, Columbia Heights, Coon Rapids, Ham Lake, and Ramsey.

Service Center Specialists may be assigned to work at any of the centers throughout their career.

Work hours range from Monday, Wednesday, Thursday, and Friday from 8 a. m. to 5:00 p. m. and Tuesday from 9:30 a. m. to 6:30 p. m.

Job Duties and Responsibilities
These examples are not all-inclusive and are intended to be illustrative of the primary responsibilities of an Anoka County Service Center Specialist.
Provide a high level of customer service by effectively communicating in a courteous and professional manner with the general public, car dealers, federal, state, and county entities, and other business partners in person and on the telephone.

Process transactions on behalf of the county, state, and federal government agencies according to applicable laws and statutes.

Verify information with the Minnesota Department of Public Safety & Department of Natural Resources through various means of communication including the State's data system, email, and telephone.

Perform vision checks and capture digital images for driver's license and state ID cards.

Collect and verify the authenticity of documents to determine eligibility required for the application/issuance of titles, registration, driver's licenses, passports, and/or birth, death, or marriage certification.

Maintain confidentiality of information received or accessed during a transaction.

Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Qualifications and Requirements:
Minimum Knowledge, Skills, and Abilities Needed
Requires a high school diploma and at least 2 years of experience in a high-volume, face-to-face customer service environment.

In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Successfully pass a driver's license background check.

Must have valid driver's license and insured vehicle available for business use. Must obtain and maintain certification and access privileges to Department of Public Safety and other state agency systems.

Must pass a Bureau of Criminal Apprehension criminal history check (requires fingerprinting).

Preferred Knowledge, Skills, and Abilities Needed
Strong verbal and written communication skills.

2 or more years of customer service experience.

Prior experience in licensing or passport services.

Ability to learn and understand Minnesota Motor Vehicle Rules and Regulations as well as statutes and rules pertaining to the issuance of driver's licenses and game and fish licenses and permits.

Interpret and understand legal terminology and complete duties with a high degree of confidentiality, accuracy, and efficiency.

Handle cash and operate equipment such as calculator, copy machine, digital imaging equipment and personal computer.

Work effectively and courteously with the general public and co-workers on a daily basis and in potential conflict situations, in person or on the phone.

Occasionally lift and carry boxes of license plates and supplies with or without accommodation.

Physical Demands and Work Conditions
Standard office environment.

Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness.

Hearing abilities required for general and phone communication, signals, and machine sounds.

Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work.

Occasional lifting of 10-20 lbs.

Equipment used includes computers, phones, and standard office equipment.

Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Selection Process
It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.
About Anoka County
As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees. We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.
Commitment to Affirmative Action and Equal Opportunity Employment
Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportuni.