Senior Technical Writer

Technical Writer

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Long term Contract

Dallas, TX

CornerStone Technology Talent Services (TTS) is seeking a highly skilled Technical Writer to join our team. This is an excellent opportunity for a motivated individual with strong experience in documenting business processes, workflows, and operational procedures. The ideal candidate will have advanced skills in creating clear, concise, and well-structured documentation for various business departments, and a process-driven mindset.

Key Responsibilities:

Operational Documentation:
• Document business processes, workflows, and operational guidelines for departments such as HR, Legal, Administration, Scheduling, and 401K.
• Map out and document procedures, interdepartmental collaborations, and governance structures.

Visual Documentation:
• Create technical diagrams, workflows, and data flow diagrams using MS Visio to visually represent business processes, information flows, and governance structures.

Expert MS Word Usage:
• Leverage advanced features of MS Word such as styles, indexes, cross-references, and structured formatting to create complex documents that maintain consistency and clarity.

Liaison Role (Business Analyst Skills):
• Act as a liaison between business units and other teams to gather detailed information through interviews and stakeholder collaboration.
• Translate operational information into clear, structured documentation.

Process-Oriented:
• Analyze and document complex business workflows and operations in a logical, easy-to-follow manner.
• Clarify how departments function and interact, with a focus on detailing processes and how they are executed and managed.

Ideal Candidate Qualifications:

Writing Samples:
• Must provide writing samples of operations guides or similar documentation that demonstrate your ability to organize and write for business processes.

Collaborative and Calm Demeanor:
• Excellent collaboration and communication skills are essential. You should be able to work with various stakeholders, gathering information efficiently and avoiding overcomplication.
• A calm and professional demeanor is a must to foster smooth collaboration without causing stress to the team.

Additional Skills:
• Experience across industries is acceptable, but prior experience in documenting operational processes in finance (e.g., 401K operations), HR, legal, or administration is preferred.
• Strong organizational skills and attention to detail.
• Proficiency in MS Visio and advanced MS Word skills are mandatory.
• Clear and concise writing style with a strong focus on process documentation.
• A business-focused mindset, capable of understanding and documenting how departments function and interact within an organization.
• Ability to work calmly under pressure in a busy, collaborative environment.