Senior Program Analyst - Workforce Services, Contingent Workforce Program

Overview

Enterprise Mobility is the world's largest car rental operator and an industry leader in mobility and technology. We're one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

Through this robust global network, we operate a fleet of over 2. 3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers a hybrid work environment, which includes the ability to work from home, while also requiring a semi-regular on-site presence as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Responsibilities

Within the IT Workforce Services organization, we are excited to announce an opening for a

Senior Program Analyst

to join our amazing Contingent Workforce team! If you are in search of a new way to make an impact on our business, we encourage you to consider applying for this opportunity. Enterprise Mobility is powered by technology, and IT is a critical area of the business. As a diverse team of idea enablers and problem-solvers, our innovative IT professionals design, develop and drive the technology that is redefining how customers rent, buy, and share vehicles from our family of brands. Here, you will be part of a team that supports the contingent workforce program including IT leaders, IT suppliers, and IT contractors. This team sits in the overall Workforce Services organization of our IT division.

The

Senior

Program Analyst

plays a key role in driving process and efficiencies within the IT contingent workforce practices. As a Senior Analyst in the contingent solution lifecycle, you will support program stakeholders, supplier relations and negotiations, agreement compliance, process documentation, and reporting. As a subject matter expert in contingent labor and/or labor procurement, this role acts as a liaison between IT leaders and IT suppliers to ensure quality services and right-fit solutions. This is a front-facing role that requires the ability to interface positively with internal stakeholders, suppliers, recruiters, hiring leaders, and talent, balanced with overall support, efficiency, and productivity of the program. This role will be responsible for negotiating services agreements that include costs for talent labor and specific IT deliverables.

Overall responsibilities:

Build and maintain supplier relationships serving as liaison between the external supplier community, which includes professional IT services organizations, and internal stakeholders

Facilitate scoping calls between IT leaders and IT suppliers to ensure solid Statement of Work (SOW) agreements or Change Requests

Negotiate IT labor rates for individual talent and specific IT deliverables

Communicate expectations with suppliers on overall services delivery regarding contractual agreements, talent management, and compliance activities

Maintain contingent workforce program documentation and communications

Educate IT leaders on best practices within contingent workforce management

Report on SOW budget information within Vendor Management System (VMS) for IT leader visibility

Support the creation of supplier value propositions for the IT organization to ensure alignment for program success within our services practice

Work with a data driven mindset to create visibility around labor market trends

Collaborate with other Workforce Services functions like Talent Acquisition, People & Analytics, Organizational Performance, Talent Development, Human Resources, and Communications

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

Must be presently authorized to work in the U. S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must reside in St. Louis, Missouri, or immediate surrounding area

Must be able to work a schedule within U. S. Central Standard Time core business hours.

Must be committed to incorporating security into all decisions and daily job responsibilities

4+ years of experience working in a fast-paced environment with third-party IT suppliers

2+ years of experience in an IT recruiting or procurementrole

Prior experience with negotiations within a professional services organization

Ability to manage through ambiguity and change

Demonstrated experience supporting internal stakeholders across varying levels of leadership

Professional communication skills and proven relationship-building skills

Ability to prioritize and handle multiple tasks simultaneously

Must be consistently diplomatic, highly flexible, well organized and detail oriented

Commitment to working collaboratively as part of a team environment and capable of working autonomously as required

Professional demeanor, outstanding work ethic and unwavering commitment to customer service

Proficiency using the MS Office Suite, including advanced MS Excel skills and proficiency with MS PowerPoint

Strong presentation and facilitation skills

Confident, effective decision-maker with solid negotiation skills

Ability to analyze data and present it to key stakeholders

Ability to identify and recommend process improvements, with diplomacy

Must safeguard and consistently maintain highly confidential information

Preferred:

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

Experience partnering with Supply Chain or Procurement and/or SOW lifecycle management

Experience within an IT role like project management, business analysis, or consulting

Experience or knowledge around legal risk and compliance analysis

Knowledge of worker classifications

Experience with vendor management system (Fieldglass, highly .