Senior Portfolio Community Manager - Austin, TX

Job Details
Job Location
Austin - Austin , TX
Salary Range
$95,000.00 - $95,000.00 Base+Commission/month
Description
We are thrilled to announce an exciting opportunity for a

Senior Portfolio Community Manager in Austin, TX ! Join us in our mission to create an inspiring and inclusive environment, where we celebrate diversity and offer a wide range of benefits and growth opportunities. Be part of our journey towards empowerment and engagement.
Key Responsibilities for the Sr. Portfolio Community Manager:
Leadership:

Professionally manage and lead the community teams in daily operations, maintaining an engaging and motivating presence.
Scheduling:

Establish maintenance and team schedules, holding each member accountable for performance and engagement.
Coaching:

Effectively coach the team, fostering an inclusive workplace where everyone feels welcome.
Financial Management:

Manage budgets, accounts, rent collections, and tenant notices; utilize software to ensure accuracy and timeliness.
Application Review:

Review processed applications, background, and credit checks to ensure all procedures are followed.
Administrative Tasks:

Conduct file audits to ensure compliance and handle tax filings.
Reporting:

Report escalated issues to the Asset Director and prepare client reports with supporting documentation for regular meetings.
Communication:

Communicate variances, concerns, and positive impacts in property operations, taking a solution-driven approach.
Policy Enforcement:

Enforce company policies and procedures for compliance documentation regarding new leases and recertifications.
Customer Service:

Greet residents, applicants, and others courteously and respectfully; promptly address and resolve questions, concerns, and complaints.
Community Inspection:

Inspect community conditions and coordinate maintenance activities to ensure compliance with regulations and promote curb appeal.
Conflict Resolution:

Investigate complaints and resolve conflicts.
Safety:

Secure property, implement safety precautions, respond to emergencies, and complete required documentation.
Ethical Compliance:

Ensure all work-related activities are conducted fairly, ethically, and consistently.
Additional Tasks:

Perform any other tasks as assigned.
Ideal Candidate Background:

Energy and Attitude:

Bring your high energy and positive attitude to contribute to an awesome atmosphere!

Apply your financial skills to manage the property budget, accounts, and rent collections.
Professional Image:

Present a positive and professional image, supporting a strong leadership orientation.

Excellent communication skills with experience in property management, hospitality (hotels, restaurants), retail service, etc.
Experience:

4+ years of multi-family leasing management experience required, with multiple years of leasing experience.
Education:

High School diploma or equivalent required; bachelor's degree in business or related field preferred.
Administrative Skills:

Strong administrative and organizational skills with excellence in time management.

Superb scheduling and prioritizing skills to coordinate work with vendors and contractors for property projects.
Team Support:

Ability to effectively and professionally support property team members in daily procedures and processes.
Technical Skills:

Strong computer skills, including working knowledge of MS Office Suite (Outlook, Teams, Word, Excel); Property Management Software database experience preferred.
Requirements:

Must have a valid driver's license, current automobile insurance, and reliable transportation.
Screening:

Background and credit check, pre-employment drug screening, and employment verification required.
Featured Perks & Benefits:

Medical plans with choices to fit your needs
Dental and Vision insurance options
Health Savings Account (HSA) with employer contribution
Financial security benefits including 401k Plan with company match
Optional life insurance +addl voluntary life
Optional short-term disability +options for long-term disability
Wait, we've got more!!!

Supplemental life insurance with critical health insurance and accident insurance
Vacation program accruing immediately upon hire
Sick time when you need it
Paid holidays + floating holidays to celebrate those special times
Company-sponsored wellness initiatives
Continuous education with development programs and more!

Our company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
Equal Opportunity Employer (EOE)