Senior Associate, Business Operations

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Thrilling Our Clients:

Drive processes to improve service and operational costs Manage reporting related to wins, losses and other relevant data points Administer client satisfaction surveys for all verticals based on established criteria and facilitate improvement to individuals and teams based on survey results Drive the process to insure the creation and accountability of client survey quotes & videos, consistent Measured Added Value Logs and Case Studies Create and implement a system for direct calls to existing clients to gauge their satisfaction level and participate in making calls to those certain clients Manage the operational aspects of consistent use of JLL's project management technology platform Drive the consistent use of JLL project management templates used by various verticals while helping with initiatives that improve the templates

Growing Our Business:

Financial

Interface with the National Business Line Finance team and the PDS National business vertical leads regarding the budget Plan and subsequent Reforecasts throughout the year

Review and understand each vertical's P&L progress on a monthly basis

Marketing/Research

Interface, as necessary, with the National PDS Sales Enablement team and Research leadership to assist in the development and implementation of an effective marketing, research and communications strategy, while partnering with each vertical lead

Business planning

Partner with the National Business Line leaders to develop annual priorities and long-term strategic plans

Maintain forward progress of strategies on a quarterly basis

Responsible for establishing standard operating policies and procedures within the PDS enterprise

Oversee continuous improvement initiatives

Participate in and add value to the National Business Line off-site strategic planning sessions

Technology

Collaborate with the National Operations Lead and PM teams to evaluate and provide feedback in gaps of newly integrated technology.

Support the adoption of technology tools and systems within the local teams, ensuring proper training and ongoing support.

Stay informed about emerging technologies and industry trends to identify opportunities for innovation and automation within market operations

Occupancy Planning

Lead occupancy planning and manage associated space issues, if applicable

Inspiring Our People:

Human Resources

In conjunction with the vertical leads, monitor staffing levels, sharing of resources between teams, and manage hiring program, in conjunction with HR and Recruiting

Partner with HR to manage talent activities, such as talent reviews, growth and development plans, etc.

Participate in the nomination and approval process for promotions, and national training program staff recommendations

Manage Operations team members (i. e. , Admin Staff), if applicable

Oversee a comprehensive training program leveraging the existing training efforts but also identify other training initiatives working in conjunction with Team One

Culture

Assist in driving a healthy culture fostering trust, collaboration, transparency, recognition, inclusion and fun

Oversee culture events and opportunities

Lead the effort to drive employee engagement efforts that encourage broad professional development, partnering with HR

Minimum

Qualifications:
Bachelor's Degree in business or related field
At least 7 years of strong operational experience, with at least 2 of those in a leadership role
Minimum of 3 years of people management experience
Excellent interpersonal and communication skills (verbal and written)
Exhibit sound judgment, discretion and the ability to maintain confidentiality of sensitive information is critical
Possess personal qualities of integrity, credibility, and commitment to corporate mission
A solid understanding of the real estate or construction industry
Must be flexible, detail oriented and personable
Ability to interact and develop relationships with employees and clients across all levels of the organization
Ability to work independently and understand how to navigate a matrix-managed organization
Flexible and able to multitask - can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions through demonstrated resourcefulness
Execute any and all other duties and tasks assigned
Estimated total compensation for this position:

104,000. 00 - 114,400. 00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site -McLean, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose v.