About Wells Fargo We believe that a meaningful career is much more than just a job.
It's about finding all of the elements that help you thrive, in one place.
• LivingTheWellLife means you're supported in life, not just work.
Job Summary This role offers a competitive salary, robust benefits package, and programs to support your work-life balance and well-being.
About this Role Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division.
Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
Complete operational activities while minimizing risks under established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
Responsibilities In this role, you will:
Support customers and employees in resolving or escalating concerns or complaints.
Receive guidance from managers and exercise judgment within defined policies and procedures.
Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
Identify information and services to meet customers' financial needs.
Requirements You must have:
2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, education.
Desired Qualifications The ideal candidate should have:
Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
Ability to educate and connect customers to technology and share the value of mobile banking options.
Work Environment This position is not eligible for Visa sponsorship.
The posting location is 345 Bypass 72 NW GREENWOOD, SC 29649.
Equal Employment Opportunity We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
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