Business Process Manager I - Issues Management

Work Location :

Greenville, South Carolina, United States of America

Hours:

40

Line of Business:

Enterprise Enabling Functions

Pay Detail:

$68,640 - $102,960 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Business Process Manager I - Issues Manager uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports - Unsecured Lending. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.

• Leads a team of professionals and may be accountable for leading projects within a business area

• Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives

• Responsible for 25 processes of medium complexity

• Understands and contributes to the achievement of business strategy, goals and objectives

• Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business

• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.

• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes

• Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines

• Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes

• Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable

• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i. e. , reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc. )

• Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate

• Participates as a member of the team in executing assigned deliverables within specified parameters

• Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities

• Supports the project team and the business by continuously developing knowledge in own area

Education & Experience:

• Bachelors degree

• 5+ years bank operations experience

• Strong PC skills including but not limited to Microsoft Suite software

• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise

• Expert level requiring advanced business knowledge

• Ability to consult on the largest and most complex projects

• Skilled in research, analysis, problem solving, metrics and reporting

• Ability to identify process gaps and weaknesses

• Strong interpersonal and influence skills to enable change without direct control

• Ability to prepare and present findings and recommendations in a methodical manner

• Skilled in time management and driving tasks to completion

• Strong verbal and written communication skills

• Demonstrated leadership skills

Preferred Qualifications:

• Effective time management, multi-tasking and organizational skills to meet tight timelines and adapt to changing priorities.

• Previous regulatory experience with in-depth knowledge of business processes within Banking industry is considered an asset

• Proven skills in assessing and prioritizing based on business impact, need and risk factors

• Proven ability to work with and build strong relationships with stakeholders and colleagues

• Independent thinker with exceptional analytical skills and strong business acumen

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc. , offering our clients access to a premier U. S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e. g. , eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (htt.