Start your new career as a Customer Service Representative at our client's shipping team in Lexington, SC. As a Customer Service Representative, you will manage essential data input tasks, ensure data accuracy, maintain inventory databases, schedule shipments with external customers, and perform daily administrative tasks. This role requires a team player who exhibits strong attention to detail and a commitment to supporting our operations.
What We Offer
* $19.00 per hour
* 1st shift, Monday - Friday, 5:45 AM - end time range 3:00 PM - 5:00 PM
* Health benefits, including telehealth medical services
* 401k
* Reward programs
* Opportunity for advancement
* Referral program
What We're Looking For
* High school diploma
* 2+ years of administrative experience; data entry experience preferred
* Strong administrative skills with keen attention to detail
* Excellent communication skills, both written and verbal
* Microsoft Office proficiency
* Excellent customer care and focus
* Problem-solving and analytical skills
* Organization and time management
* Tolerance for repetitive tasks
* Ability to memorize, recall, or research answers quickly
* Ability to learn and follow all customer service procedures and policies
What You'll Do as a Customer Service Representative
* Process detailed paperwork and manage data in computer programs, with a strong emphasis on accuracy and attention to detail
* Coordinate with third-party trucking companies to schedule same-day loads
* Communicate daily with Michelin leadership to ensure smooth operations and alignment
* Compare data with source documents and utilize documentation verification formats to detect and correct recording and data entry errors and report them to supervisors as needed
* Identify ways to improve data collection processes, including the design of forms and templates for data entry
* Enter information into databases and/or software programs by inputting alphabetic and numeric information on a keyboard
* Assess customers' needs and provide the correct answer, path, or method for a positive customer experience
* Interact with leadership daily
* Perform other tasks as assigned
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