Technical Support Engineer

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience is paying off: in 2023, DISH earned the J.D. Power award for being #1 in Customer Satisfaction for the sixth year in a row.

Job Duties and Responsibilities

What's In It for You? Career Growth: Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity, and you'll grow quickly within an organization committed to your success
Compensation Increases: Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4
Performance Incentives: Potential to earn up to $6,400 in your first year and $9,100 each following year through performance-based bonuses. In addition, AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights, excursions, electronics, houseware and more
Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
Workplace Variation: Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself, collaborate with fellow technicians, and engage with loyal customers
Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
Continued Education: Tuition Reimbursement to support your career development
Tools Provided: DISH-supplied van, tools, and uniforms
What You'll Be Doing: As a Field Technician, you'll represent DISH in customers' homes, simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include:
Working independently while enjoying support and collaboration from team members
Managing your day to drive success while benefiting from the support of a large, competitive company
Building rapport and ensuring an excellent customer experience
Installing and servicing DISH products and smart home solutions
Educating customers on product usage and smart home benefits
Selling products and services with the intent to give our customers the best possible home entertainment experience
Representing the company professionally, maintaining a positive attitude, a clean work area, and respectful interactions at all times
Our Training Program Offers You: A process-based approach to effectively drive customer satisfaction
Best-in-class practices, designed and tested by our technicians
Knowledge of tool selection and proper use
Up-to-date information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposes

Skills, Experience and Requirements

Required Skills and Experience: Customer Focus: Ability to build rapport quickly and ensure client satisfaction
Problem-Solving: A knack for solving complex issues for a diverse customer base
Determination : Ready for any challenge, including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioning
Adaptability: Comfortable working in an environment that appreciates agility and determination
Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbs
Licensing: Valid driver's license with a clean driving record
Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays

Salary Ranges

Compensation: $19.50/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.