Lead Dispatcher - Military Move

Title:

Lead Dispatcher - Military Move

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U. S. Armed Forces, Department of Defense civilians, U. S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.

About the Role

HomeSafe Alliance is seeking a highly experienced and motivated Lead Dispatcher to supervise the dispatching of vehicles and coordinate complex logistics for over 300,000 annual Military Household Goods moves. The Lead Dispatcher will play a key role in overseeing daily operations, managing the dispatch team, and ensuring compliance with federal regulations, contractual obligations, and safety standards. This position works closely with the Dispatch Manager, who handles higher-level concerns and long-term strategic planning.

Responsibilities/Duties :

• Lead and mentor a team of dispatchers, fostering a collaborative and efficient work environment.

• Develop and implement dispatch strategies to optimize resources, meet operational deadlines, and ensure service excellence.

• Serve as the primary point of escalation for dispatch-related challenges within the dispatch team, troubleshooting and resolving issues in real-time.

• Ensure that dispatch schedules are adhered to, proactively managing any deviations or delays.

• Collaborate with other departments such as warehouse management, safety compliance, and customer service to streamline dispatch operations.

• Support the development and refinement of Standard Operating Procedures (SOPs) and process flows for dispatch operations.

• Regularly review dispatch operations and processes, making data-driven recommendations for process improvements.

• Ensure full compliance with federal regulations, safety standards, and contractual obligations, including driver qualifications, licensing, and vehicle maintenance.

• Provide regular reports on dispatch performance to senior management, highlighting key performance indicators (KPIs) and improvement initiatives.

• Stay informed about industry trends, innovations, and regulatory changes that impact dispatch operations, and adapt strategies as needed.

• Perform other duties as assigned.

Qualification and Skill Requirements :

• High school diploma, or GED required. Preferred undergraduate degree in a related field.

• Three years' experience Dispatching or customer service in transportation industry, or related field, with at least 1 year in a supervisory or lead role.

• Experience in Military household goods or military move highly preferred

• Ability to read, interpret documents and apply; safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to prepare routine reports and correspondence.

• Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.

• Must be a U. S. citizen due to contractual requirements.

Technical Skills:

• Proficiency with advanced dispatch software, logistics platforms, and Transportation Management Systems (TMS).

• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with experience generating complex reports and performing data analysis.

• Ability to interpret and apply complex regulatory, safety, and operational policies.

Leadership Skills:

• Proven ability to lead a team in a fast-paced, high-pressure environment while maintaining a positive, team-oriented culture.

• Strong problem-solving skills with the ability to make decisions quickly and manage escalations efficiently.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to clearly communicate with drivers, warehouse personnel, and other departments.

• Ability to prepare concise reports and presentations for senior leadership.

• Must be a U. S. citizen due to contractual requirements.

Work Hours and Scheduling:

• Flexibility and availability required for shift coverage and on-call support during critical operational periods to ensure smooth dispatch operations. Our goal is to ensure comprehensive coverage and support across different time zones and during peak operational periods.

Key Points:

• Standard Hours: Monday through Friday, 8:00 AM to 5:00 PM.

• Flexibility: Willingness to work flexible hours, including staggered shifts, nights, and weekends.

• Availability: Ability to adjust the schedule as needed to meet client and business needs.

• Team Collaboration: Coordination with team members to ensure consistent coverage and support.

We value work-life balance and strive to accommodate personal commitments while ensuring business continuity and exceptional client service.

Note : This position is fully remote / work from home. HomeSafe will supply appropriate .