We are seeking a dynamic and experienced Complex Director of People & Culture to join our leadership team at our prestigious complex resort, which encompasses two exceptional properties.
This pivotal role will lead our human resources function, focusing on creating a vibrant and inclusive workplace culture, fostering employee engagement, and driving strategic HR initiatives.
The ideal candidate will be bilingual in Spanish and have local experience in Puerto Rico, along with a strong background in complex resort management.
Key Responsibilities:
Develop and implement HR strategies that align with the overall business objectives of both properties, ensuring a focus on employee engagement, performance management, and talent development.
Lead a team of 7 HR professionals, providing guidance, support, and training to enhance team capabilities and promote a culture of excellence.
Drive recruitment, onboarding, and talent management processes to attract and retain top talent, while ensuring a diverse workforce that reflects the community.
Collaborate closely with department heads to provide HR support, addressing any personnel issues, performance management needs, and employee relations matters.
Champion a culture of inclusivity and employee engagement by implementing initiatives that promote well-being, recognition, and professional growth among all staff members.
Analyze HR metrics and employee feedback to identify areas for improvement and develop action plans to enhance employee satisfaction and productivity.
Ensure compliance with local labor laws and regulations, as well as company policies and procedures, while mitigating legal risks.
Foster relationships with local communities and organizations to promote the resort as an employer of choice and enhance recruitment efforts.
Manage training and development programs that equip employees with the skills and knowledge necessary for their personal and professional growth.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree or HR certification (SPHR, SHRM-SCP) is a plus.
Minimum of 7 years of progressive HR experience, with at least 3-5 years in a leadership role within a complex resort environment.
Proven ability to manage large teams and juggle various HR functions within a fast-paced environment.
Strong understanding of local labor laws and requirements in Puerto Rico; local PR experience is strongly preferred.
Bilingual in Spanish and English with excellent communication skills in both languages.
Demonstrated experience in employee relations, talent development, and organizational change management.
Exceptional interpersonal skills with the ability to build relationships at all levels of the organization.
Proficient in HR information systems (HRIS) and Microsoft Office suite.
Must be a U.S.
citizen; no work permits available.
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