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Descripcin general:

The Condado Collection es una coleccin de propiedades de hospitalidad en Puerto Rico, desde hoteles de lujo clsico y moderno, hasta restaurantes y entretenimiento.

The Condado Vanderbilt es el estndar de excelencia para resorts de lujo en San Juan y el Caribe. Originalmente construido en 1919, y restaurado a su distinguida grandeza, ofrece gastronoma insuperable, habitaciones y suites exquisitas y servicio personalizado. Nuestro objetivo es crear experiencias e inspirar travesas no solo para nuestros huspedes, sino tambin nuestra fuerza laboral. Confiamos que los integrantes de nuestro equipo son la clave para brindar un servicio apasionado y autntico. Construyamos juntos una coleccin de recuerdos!



Responsabilidades:
  • Dar la bienvenida y reconocer a todos los huspedes segn los estndares de la empresa, anticipar y atender las necesidades de servicio de los huspedes, y agradecerles con genuina apreciacin.

  • Atender a los huspedes en la recepcin brindando el ms alto nivel de servicio posible de manera eficiente, corts y profesional.

  • Manejar todas las tareas de acuerdo con las polticas, procedimientos, reglas internas y estndares del hotel.

  • Estar informado sobre las operaciones diarias del hotel, revisar la hoja de eventos diaria, los tablones de anuncios y estar al da con todos los cambios, nuevos procedimientos y eventos.

  • Tener conocimiento sobre tarifas de habitaciones, paquetes, descuentos y promociones, y saber cmo manejar cada uno.

  • Seguir todos los procedimientos de manejo de efectivo y bancarios para realizar el check-out de todos los huspedes de manera eficiente.

  • Realizar el registro de huspedes y la asignacin de habitaciones, y atender las solicitudes especiales de todos los huspedes.

  • Responder las llamadas telefnicas segn los estndares de etiqueta adecuada

  • Saber cmo manejar las cajas de seguridad.
  • Estar familiarizado con la lista de verificacin diaria de turno de maana, tarde y noche para asegurar operaciones diarias sin problemas.

  • Balancear las transacciones de auditora nocturna para la informacin del diario de ventas diario.

  • Conciliar los depsitos de efectivo de la recepcin y los puntos de venta diariamente.

  • Seguir todas las polticas y procedimientos de la empresa y de seguridad, reportar accidentes, lesiones y condiciones de trabajo inseguras al gerente, y completar la capacitacin y certificaciones de seguridad.

  • Desarrollar y mantener relaciones de trabajo positivas con los dems, apoyar al equipo para alcanzar objetivos comunes, y escuchar y responder adecuadamente a las preocupaciones de otros empleados.

  • Realizar otras tareas razonables solicitadas por los Supervisores.



Cualificaciones:
  • Orientado/a hacia la hospitalidad.
  • Bachillerato en Gerencia de Hoteles o equivalente, preferiblemente.
  • Debe tener disponibilidad completa para trabajar turnos nocturnos, turnos rotativos, incluyendo das festivos.

    Fuertes habilidades organizativas y capacidad para realizar mltiples tareas.
  • Excelentes habilidades de comunicacin e interpersonales.
  • Dominio en software de gestin hotelera y Microsoft Office.
  • Capacidad para trabajar de manera rpida y eficiente, especialmente bajo presin.
  • Debe poder levantar hasta 50 libras y estar de pie durante perodos prolongados.
  • Flexibilidad para trabajar diferentes turnos, incluidos fines de semana y das festivos.
  • Bilinge (espaol / ingls).

Read the full job description and apply online on the recuiter's web-site

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