Customer Service Representative

MCI Careers
US - / /PH
July 19, 2025

POSITION OVERVIEW:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you passionate about helping others and delivering exceptional service? We're looking for a Customer Service Representative who is dedicated, customer-focused, and ready to thrive in a fast-paced environment.

In this role, you'll be the first point of contact for our customers resolving inquiries, providing accurate information, and ensuring a seamless and positive experience. If you're a strong communicator with a problem-solving mindset, we'd love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

-: POSITION RESPONSIBILITIES:

Key Responsibilities:

Actively listen to customers to understand their needs and concerns
Resolve customer issues efficiently and professionally
Use internal systems and tools to manage customer accounts
Identify opportunities to upsell or upgrade products and services
Clearly explain products, services, and processes to customers
Escalate complex or unresolved issues to the appropriate team
Strive for first-call resolution through effective problem-solving

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years of age or older
High school diploma or equivalent
Strong written and verbal communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Reliable and punctual with a strong work ethic
Skilled in troubleshooting and following up on customer issues
Conflict resolution, negotiation, and problem-solving abilities
Customer-oriented: empathetic, patient, and responsive
Able to multitask, stay focused, and manage time independently
Team player with a positive attitude and strong interpersonal skills
Comfortable working in a dynamic, fast-changing environment

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

HMO plus dependent and Dental coverage
Free meal during training
Career growth and learning
Allowances (Rice, Clothing, Laundry, Meal)
Performance and loyalty bonuses
Frequent disinfection, fo.

Read the full job description and apply online on the recuiter's web-site

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