Sales & Service Coordinator

Job Summary

The Sales and Service Coordinator acts as a liaison between the office and the field team to increase communication, streamline the field staff experience, and continually facilitate improvements by providing support.

Essential Job Functions *
Maintain employee rosters and organization flow charts for the Sales and Service teams.
Creates and coordinates sales and service management/productivity reports using Power BI and Excel.
Planning/coordinating meetings and events for the Sales and Service Teams.
Support Sales and Service Management as needed completing general administrative tasks, such as preparing documents, proofreading, and sending team communications.
Maintain up to date materials and information for new hire kits.
Preparation and shipment of sales demo kits and supplies to employees as needed.
Able to quickly learn new processes and applications, and offer insights on current processes on how to improve them / increase operational efficiency
Able to clearly and effectively communicate with team members, Field Employees, and other internal departments at Hillman to deliver on support issues and projects.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

Associate's degree, or the equivalent of education and work experience in a related field required.

Competencies - Knowledge, Skills and Abilities
Excellent customer service skills are required
Advanced knowledge of MS Office Word, Excel and PowerPoint
Well-organized and responsible with an aptitude in problem solving
Excellent communication and written communication skills - able to work effectively with all user levels
Understanding business processes, how data is used, and its impact
A team player with high level of dedication
Operational Equipment

List all applicable operational equipment required to complete assigned duties.

Work Environment and Physical Demands

Work Environment

Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office: Sedentary.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Other details

Job Family Field Services
Job Function FSVC: Service Admin
Pay Type Hourly
Employment Indicator Full Time
Travel Required No
Required Education Associate Degree