Sales Manager, Housing - Rushseba

Scope
• The Sales Manager, Housing, is the sales leader at the community level with primary functions that include developing, implementing, and evaluating the community's sales plan and system to meet all sales and occupancy goals. Manage visits/tours for interested prospects and maintain relationships with future residents through consistent and timely follow-up.
• Develop and maintain relationships with all prospects, residents and their families.
• The Sales Manager, Housing, in collaboration and under the guidance of the Director of Sales, Housing, is responsible for promoting and cross selling all KNWM communities and services, when applicable.
Knute Nelson | Walker Methodist Values
Faith-Based
We are mindful of the spiritual needs of all, in the pursuit of meaning, purpose, and connection.
People First
We prioritize the well-being of those we serve and those we serve beside.
Servant Heart
We find joy in meeting the needs of others and serving them selflessly.
Excellence
We have an unwavering commitment to be our best.
Transformative
We embrace innovation to benefit those we serve.
Stewardship
We responsibly manage and protect the resources entrusted to us.
Competencies
• Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals. Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of corporate responsibility, confidentiality and commitment of service.
• Customer First Attitude - Makes the customer experience a primary focus of one's actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups, fosters commitment, team spirit, pride, trust.
• Compassion - the ability to perceive and respond to the emotional states and needs of others with empathy and support, driving actions that alleviate suffering or improve well-being.
• Decision Making - the ability to make informed, effective, and timely choices. It integrates analytical thinking, judgment, and the capacity to balance various factors and potential outcomes.
• Organization Skills - the ability to systematically arrange resources, tasks, and information to achieve goals efficiently and effectively. It encompasses planning, prioritizing, and managing activities to optimize performance and productivity.
• Consultative Selling - a sales approach focused on understanding and addressing the specific needs and challenges of a client through personalized solutions rather than simply pushing products. This competency involves building relationships, actively listening, and providing tailored recommendations that add value.
• Communication and Listening - integral competencies that underpin effective interaction, collaboration, and relationship-building in both personal and professional contexts. Mastery of these skills enhances understanding, minimizes conflicts, and fosters positive relationships.
• Influence - the ability to affect others' thoughts, behaviors, and decisions in a way that aligns with one's goals or objectives. It involves the skillful application of persuasion, credibility, and interpersonal skills to guide or shape outcomes without relying on authority or coercion.
Education and Experience Required
• 1+ years of sales experience required.
• Degree in Business Administration with Sales & Marketing Specialization, Communications, Health Care or related, preferred.
• Experience in senior living preferred.
• Finesse in sales systems and understanding the different styles of selling.
• Proven success in building positive relationships and an environment of trust.
• Genuine interest in interacting with older adults and their families.
• Self-motivated, driven, highly innovative and growth-focused attitude.
• Personal passion for ensuring the highest level of customer service and satisfaction with internal and external customers.
• Strong computer skills.
• Wholeheartedly embraces our values of People first, Faith based, Servant heart, Excellence, Transformative, and Stewardship.
• Able to physically perform the duties required by the position.
Key Responsibilities
• Responsible for managing prospective residents effectively through a variety of sales tactics, including lead nurturing and pipeline management.
• Manage and accurately maintain consumer relationship management database (CRM).
• Develop and manage authentic, meaningful relationships with prospects and families.
• Willingness to learn and successfully implement and execute the KNWM sales process including, but not limited to:
• Generate, qualify, and close leads
• Personalized tours of community
• Implement follow-up system
• Coordinate resident move-ins/move-outs
• In collaboration with our clinical team, schedule assessment for prospective residents to determine appropriate level of care needed.
• Collaborate with operations team to resolve resident challenges and concerns.
• Professional referral development through developing trusted relationships with professionals in the healthcare community.
• Managing events to promote community and drive new prospects.
• Work directly with back-of-house marketing team to ensure accuracy and updates are made to sales collateral.
• Responsible for managing and executing Resident Referral Program and other incentives.
• Other duties as assigned by the Director of Sales, Housing, and VP of Sales, Housing, and VP of Operations and Executive Director of Rushseba.
• Provide support and back-up to other Sales Team members, as needed.
• The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
Other Details
Exemption Status:
Hourly Non-Exempt
Direct Reports:
None
Leadership Received:
Director of Sales
Department:
Sales
Division:
Rushseba
Office location: