Director of Client Services

Company Description

RES Exhibits boasts over 50 years of industry experience.
As a family-owned business, it has grown into one of the nation's top 50 trade show and event organizations, recognized by EVENT MARKETER magazine in their annual profile of leading industry performers.

With a unique blend of corporate expertise and service-driven insights, RES has a deep understanding of both the needs and expectations of corporate clients, as well as the resources required to elevate trade show and event performance.
Our team helps clients stand out and COMMAND THE FLOOR in a highly competitive environment, cutting through the noise and stimuli of the trade show floor to drive impactful results.

We are looking for an experienced Client Services Director as we enter an exciting new chapter in our journey.
With 2025 poised to be a year of significant growth and transformation, we need a savvy client facing business liaison to provide the highest level of client services for all matters related to tradeshow delivery.

In this role, you will play a critical part in maintaining clear communication with the leadership team, Client Services staff, and RES clients who rely on us to deliver the very best in tradeshow management exhibits.
This is a great opportunity to join a family-owned organization with a promising future!

To perform this job successfully, an individual MUST HAVE Tradeshow industry experience and be a subject matter expert in each essential duty:

• Manage a portfolio of business ($10M), focusing on over the top customer satisfaction.
• Provides customer overview details and feedback internally, in order to ensure the entire delivery team is aligned with customer expectations.
• Represents the 'voice' of the customer in internal planning sessions to ensure all are understood as planning decisions are made.
• Oversees all elements of contractual agreements, pricing confirmations, proposals, estimate verification, and processing of all customer orders.
• Provides support to internal staff who assist clients with general inquiries, project deliverables and problem resolution as related to tradeshow exhibit builds and delivery.
  
• Researches and supports new revenue generating business opportunities within existing accounts.
• Oversees development and communication of client documentation that adds value to the establish a long term partnership.
• Supports internal design and delivery staff by effectively resolving emergency situations regarding client change orders during strict delivery deadlines.
  
• Develop and deliver custom product reports, that are critical to maintaining a high level of value to the partnership.
• Maintains client partnership status and reports any risks to annual contract renewal with internal VP of Client Services.
  Works with appropriate departments to implement actions that will improve and prolong the client partnership.
• Provides quarterly customer reports/presentations to Sales and Customer Service in regard to customer intelligence, promotions, complaints, trends etc.
• Ensure compliance with all travel, expense, and reporting policies.
• Oversees publication of quarterly customer survey reports on our customers.

Education and Experience

• MUST HAVE Tradeshow/Event Exhibit experience.
  
• Bachelor's degree in Business Administration or related function.
  MBA or Masters in related Business program a plus.
  
• Minimum 7 years of Tradeshow Account Management/ Client Services experience in an entrepreneurial company.

Benefits

RES Exhibits offers competitive salaries and benefits including comprehensive medical, dental, and life insurance, 401(k), and paid time off.

RES Exhibits is an Equal Opportunity Employer.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.

Additional Information

The U.S.
base salary range for this full-time position is $115,000 - $140,000 annually, plus bonus and individual pay is determined based on several factors, including, but not limited to, work experience, job knowledge, complexity of the role, job location, etc.
Pay ranges included in postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.