RN/Registered Nurse Triage, Patient Call Center

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission - improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization's values.

About the Role:

We are seeking a highly skilled

Triage

Registered Nurse (RN)

for our Patient Call Center to provide exceptional patient care and support. As a Patient Call Center (PCC) RN, you are responsible for assessing patient needs and providing appropriate medical advice and care. You will work closely with physicians, nurses, and other healthcare professionals to ensure the highest level of patient care. Your role will be critical in ensuring that patients receive timely and appropriate care, and that their medical needs are met. In addition, you will be cross-trained as a Clinical Support RN to provide support as needed. Upon successful completion of orientation and training, this position has the option to work remote one day per week.

The hourly range for this position is $33.50 - $41.00. Pay is based on years of relevant experience.

Responsibilities:

Collects information regarding patient's general condition via telephone, particularly the acutely ill patient, and ensures that needs are met by use of TPB and/or licensed practitioners orders
Documents all activities/interventions, patient/family responses, medication dispensed or prescribed, hospital data, etc., in the medical record as described by patient via telephone
Responsible for greeting patients by answering multiple phone calls for all sites/locations in a timely and polite manner
Efficiently uses an EMR system to document patient's records
Per TPB and/or Voyage Healthcare Provider Approved Standing Orders:

Describes or explains what can and will be done for the patient, i.e., speak with provider, schedule same-day appointment
Coordinates patient care by ensuring appointments are scheduled based on urgency of phone call
Promoted wellness by providing patient education materials, communicating provider's advice and instructions following clinic-specific protocols
Providers information regarding diagnostic procedures, medications, nutrition and maintenance of health and wellness per the primary care provider's recommendation

Relays information obtained from other professional callers, i.e. pharmacies, long-term care facilities, home care, hospitals, etc.
Sends written messages to clinic providers for medical advice, prescriptions, etc.
Completes accurate, clear, and thorough documentation on all telephone encounters
Maintains confidentiality in matters regarding the clinic, its patients, and employees
Responsible for "call-backs" pertaining to messages sent, labs and diagnostic imagining
Prepares letters and orders for the Voyage Healthcare providers to sign
Scans letters and form documents into the patient's EMR
Complies with procedures and policies to ensure a safe work environment and compliance with OSHA standards
Performs other related duties as assigned
Require

ments:

Graduate of an accredited school of nursing required
Registered Nurse (RN) current licensure as a registered nurse in the State of MN required.
CPR Certification
Minimum 1 year experience preferred
Excellent communication and interpersonal skills
Ability to undertake a variety of diverse care tasks

Voyage Healthcare offers the following benefits:

Supportive, collaborative, and welcoming work environment where your contributions are valued
Paid Time Off (PTO)
Paid Holidays + Birthday Floating Holiday
Medical, Dental & Vision Insurance
Long Term Disability Insurance (LTD)
Short-Term Disability Insurance (STD)
Company Paid Life Insurance
Retirement Benefits with 401(k) Match
Education Assistance
Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA #ind