Omnichannel Pharmacy Experience - Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Are you passionate about making a difference in the lives of others, being recognized for your talent and expertise in making solid business decisions, while shaping the future of healthcare? Consider joining as a Manager on the Omnichannel Pharmacy Experience team! The Manager, Omnichannel Pharmacy Experience, will have an innovated mindset and be responsible for executing our omnichannel pharmacy strategy as it relates to patient education and clinical support for our patients to manage their overall health. You will be an instrumental member of a high-performing team focused on developing and scaling high-impact products and services aimed at improving the CVS Health customer experience. You will play an integral role in enhancing the customer experience by enabling seamless navigation of pharmacy across different channels. This position requires strong collaboration skills as it is necessary to work cross functionally and influence our internal partners, store teams & field leadership. Some of the key partners you may work with include: Digital, IT, Pharmacy Operations, Patient Safety, Legal, & Field Leadership.

In this exciting role, you will:

• Develop business cases informed by qualitative and quantitative insights, create then execute test-and-learn opportunities designed to validate assumptions and demonstrate value in scaling an opportunity with a customer-first mindset

• Design and implement processes and systems for scaled implementation of successful pilots and track progress against key milestones, including senior leadership readouts and program value reporting

• Be the business lead for select customer digital experiences that make it easy for patients to manage their overall health

• Be agile and dive into products that are in different phases of the product development lifecycle to support continued execution of initiatives and become the subject matter expert to inform the path forward

• Collaborate effectively and manage relationships with key stakeholders across business units and external vendors, tailoring communication as appropriate to the audience and exercising the ability to impact and influence to drive innovation

• Conduct analyses (e.g. root cause investigations, problem solving), articulating conclusions and making recommendations to leadership in a clear and concise way in a variety of formats

Required Qualifications

• 5+ years of experience within product management, strategy, operations, consulting, retail pharmacy, or a similar field within a highly regulated industry

Preferred Qualifications

• Advanced degree preferred (e.g., PharmD, MBA)

• Comfortable speaking and presenting in group environments and with senior leaders

• Ability to travel up to 10% of time for meetings, events, etc.

• Strong organizational and work planning skills and ability to manage multiple priorities independently

• Strong problem-solving and critical thinking skills

• Ability to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines

• Results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals

• Independent, curious, and eager to tackle a wide variety of problems and able to quickly develop deep knowledge and understanding of new domains

Education

Bachelor's degree required

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (***/us/en/benefits)

We anticipate the application window for this opening will close on: 01/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.