GLOBAL SECURITY OPERATIONS CENTER OPERATOR

Allied Universal
US - Rhode Island - Wood River Junction
October 30, 2024
Law Enforcement

Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is seeking full time security officers to oversee a Global Security Operations Center in Norwood, MA

Starting Pay $21.82 / hour

Friday and Saturday 11 pm - 7 am and Sunday 3 pm - 11 am

Ideal candidate should have at least 1 year of experience

DailyPay available

Paid orientation and paid training

Career growth opportunities

Allied Universal is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

RESPONSIBILITIES:

Primary Responsibilities:
Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
CCTV System: Operators manage the companies CCTV system and process video footage request
Provide access management to all company facilities
Conduct alarm monitoring for Open Text facilities
Manage all video footage requests in accordance with company policy
Manage all access report requests in accordance with company policy
Notify the appropriate personnel in an emergency
Notify, direct, and assist emergency personnel in the event of an emergency
Liaison between clients, other departments, and company leadership during an emergency
Directing visitors to the appropriate areas
Monitor and control removal of company and personal property
Report all building utility/ service issues as observed and instructed to facilities
Manage the day-to-day requirements for the Companies Anti-tailgating program
Evaluate and recommend improved procedural safety/security protocols or processes
Display exceptional customer service and communication skills
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
Work flexible schedules, including some nights

QUALIFICATIONS:

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Work experience must include of the following:

Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problems
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Possession of highly proficient computer skills including Microsoft Office applications
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Flexibility to work various shifts and willingness to assist the team when needed
Ability to adapt to a dynamic environment and work under pressure

Comfortable in an environment where there is an expectation for constant learning
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Problem solving skills
Compile, sort, and interpret data
Identify critical issues quickly and accurately
Encourage effective teamwork
Mediate conflict with tact, diplomacy
Handle crisis situations at the client site, calmly and efficiently

PREFERRED QUALIFICATIONS:

College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study

Read the full job description and apply online on the recuiter's web-site

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