Customer Experience Representative - PVD Airport

Enterprise Mobility Inc
US - Rhode Island - Warwick
November 6, 2024

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a full time opportunity at National/Alamo servicing T.F. Green International Airport, located at 700 Jefferson Blvd, Warwick, RI with a schedule of 40hrs/week including weekends starting at 4:00pm. The pay for this position is $20.19 / hour plus potential to earn incentive pay of up to $3000 per month based on individual performance as well as an opportunity to earn merit increases based on performance. All shifts started after 3pm are eligible for an additional $1.00/hour shift differential.

Some of the benefits that we offer to our employees are the following:

Medical & Prescription Coverage
Dental Coverage
Vision Coverage
Flexible Spending Accounts
Health Savings Accounts
Life Insurance
Long Term Disability
401K w/ Company Match
Profit Sharing
Employee Assistance Programs
PerkSpot Discounts
Travel Assistance
Vehicle & Rental Purchase & Discounts which extends to Friends & Family
Generous Paid Time Off
Paid Holidays
Paid Volunteer Day

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age.
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid US driver's license for a minimum of 1 year
Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related incidents on driving record in the past 5 years
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to accept the starting pay of $20.19/hr plus potential to earn $1/hr shift differential and incentive based bonuses
Apart from religious observation, must be able to work up to 40 hours a week including weekends starting at 4:00pm

Read the full job description and apply online on the recuiter's web-site

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Overview

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Qualifications

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