Manager, Application Development and Maintenance

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Responsibilities

• Manage a diverse onshore/offshore team, leading technical subject matter experts (SMEs) and functional analysts while overseeing operations for PharmaConnect, Order Express, and Vantus.

• Utilize technical knowledge to understand the integration of eCommerce systems with critical middleware and backend systems.

• Proactively monitor system performance and customer interactions, swiftly addressing any issues that arise.

• Ensure system health, conduct HADR testing, and resolve production support issues with urgency.

• Work closely with the product team on roadmaps and fiscal planning, maintaining strong relationships.

• Manage standard operating procedures (SOPs), audit responsibilities (SOC2, SOX), and ensure compliance with security principles.

• Oversee project budgets and provide regular updates to the product team regarding financial status.

• Manage relationships with MSA partners, ensuring effective incident management and adherence to service level agreements (SLAs).

• Coordinate meetings with various teams (Sales, Product, Support) to align on issues and upcoming projects.

• Lead and nurture a diverse team of software engineers, fostering a collaborative environment that drives high performance and focuses on delivering a seamless customer experience.

• Build and maintain strong relationships with clients and customers, ensuring their needs are understood and met effectively.

• Ensure Change Control and other policies are followed effectively that align with organizational goals and enhance operational efficiency.

• Make decisions that have a short-term impact on work processes and customer outcomes, ensuring they align with broader objectives.

• Engage with leaders, peers, and partners to address operational and project-related issues.

• Facilitate discussions to resolve issues related to operations or projects, ensuring smooth workflows and effective communication.

• Work to gain consensus among various stakeholders, promoting collaboration and alignment on key initiatives.

Qualifications

• 8-12 years of experience in managing customer-facing applications and their operations, preferred.

• Bachelor's degree in related field, or equivalent work experience, preferred

• 5+ years of experience managing technical teams, with prior experience leading globally distributed teams.

• Strong leadership and people management skills, with the ability to work directly with business leaders.

• Prior experience with ecommerce applications is a plus

• Proven ability to develop individuals and teams and manage individual performance.

• Thorough understanding of software testing methodologies and processes, including functional, performance, and non-functional testing.

• Experience with agile project methodology and tools.

• Ability to understand the criticality of customer issues, prioritize tasks, and manage resources for quick resolution

• Capability to hold partners accountable and work closely with them to address issues.

• Prior people manager role capable of managing large teams with onshore/offshore resources.

• Prior experience with managing large customer facing applications, operational experience a plus

• Prior experience in managing critical customer-facing applications

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff

• Participates in the development of policies and procedures to achieve specific goals

• Ensures employees operate within guidelines

• Decisions have a short term impact on work processes, outcomes and customers

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

• Interactions normally involve resolution of issues related to operations and/or projects

• Gains consensus from various parties involved

Anticipated salary range: $121,600 - $182,385

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 01/06/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an EqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, vetera.