Dispatch Manager HHG Military Move

Title:

Dispatch Manager (HHG Military Move)

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U. S. Armed Forces, Department of Defense civilians, U. S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.

About the Role

HomeSafe Alliance is seeking highly skilled and motivated Dispatch Manager to lead the domestic Dispatch team in all operational disciplines ensuring operational excellence to met all KPIs and CDRL requirements. This role will oversee all Service Provider activities, work closely with the SIT team, perform quality assurance reviews and work with interdepartmental staff to confirm that all booking and dispatch operations appropriately represent and consistently meet company standards.

POSITION DESCRIPTION:

• Manage, coach, and build a team of Dispatch professionals.

• Oversee the movement of Military Household Goods shipments across the lower 48 United States and U. S. Sea and Airports of Embarkation and Debarkation in accordance U. S. Government DTR, JTR, Military Service, DOT FMCSA, and HomeSafe Alliance policies and procedures.

• Implement a continuous improvement process culture to increase efficiencies and improve performance: Ensure personnel are trained on standardized workflows, technically competent and customer focused.

• Increase competency level of Dispatch personnel to ensure high quality, compliance, and outstanding customer service.

• Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff, including, shipment, dispatch process, and any other related information.

• Assure proper information flow with operations on changes and/or problems with external customers or suppliers, with specific focus on domestic transportation concerns.

• Evaluate staff performance on a regular basis and annually through the employee review process. Monitor workloads, adjust proactively and develop team members.

• Monitor timely responses to external/internal customers and other HomeSafe Alliance functions.

• Investigate, plan, and implement transport methods that are strategically effective and relevant which meet the needs of the HomeSafe Alliance, Service Providers, USTRANSCOM, and the Service Member and DoD Civilian customers.

• Provide outstanding customer service to our clients by implementing and managing the dispatch process on an organizational level as well as continuously optimizing the Service Provider experience.

• Oversee, when necessary, rescheduling trips in the event of operator or vehicle shortages and in consideration of transit guide requirements.

• Pilot all outbound flows from warehouse to customers and make sure the communication to the Customer Care is done proactively.

• Achieve GHC HomeSafe KPIs and SDS performance metric requirements.

• Daily/hourly monitor all system efficiencies and adjust when needed.

• Update all workflows regarding the moves in HomeSafe Connect, from ingestion of task orders to dispatch, plan pickup, actual pick up, planned RDD, and actual RDD.

• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIREMENTS:

• High school diploma, GED, or equivalent required

• Bachelor's degree in Supply Chain, Transportation, Logistics preferred.

• 5+ years dispatch, transportation, logistics, fleet, or distribution experience, within military move highly preferred.

• 3 years domestic freight experience.

• 2 years in a leadership/management role.

• Must be a U. S. citizen due to contractual requirements

• Data-driven thinker and very comfortable with modern Transportation Management System, TMS, experience is a plus.

• Thorough knowledge and understanding of domestic freight markets and operations.

• Bachelor's degree in Sales, Supply Chain, Logistics, or equivalent experience.

• Experiences in team management, customer service, and transportation logistics.

• System experience and MS Office proficiency.

• Excellent written & verbal communication skills, patience, and empathy.

• Prior military move management experience highly preferred.

Note : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee providedhigh speed internet is required.

Inclusion and Diversity at HomeSafe Alliance:

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

• Medical, Dental and Vision Insurance. <.