Business Architect

Company Overview

NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We're a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work' with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Responsibilities

Role Overview

The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Sales Execution:
  
  • Successfully plans and executes sales activities within the sales process.
  • Total ownership of the technical sale during customer and partner pre-sales activities.
  • Leads sales and partners in scoping NWN Offerings to meet customer requirements.
  • Analyzes client business needs and recommend appropriate business solution/strategy.
  • Participates in the planning and design process by assessing current state and desired outcome.
  • Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
  • Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
  • Monitors the engagement process and obtains additional resources as needed.
  • Sets up and executes evaluation activities that prove NWN Offerings.
  • Identifies and develops technical champions; neutralizes challengers within the account.
  • Ensures complete handshake to customer success organization.
  • Ability to create/modify Bill of Materials, Scope of Work documents
• Technical Knowledge:
  
  • Demonstrates significant expertise in NWN's Core Offerings.
    
    • Technical expertise in (2) primary offerings
    • High-level expertise in (3) additional offers (progressive training and learning required)
  • Masters Command of the Message and Sale principles.
  • Conduct sales presentations to convey the value of NWN solutions.
  • Builds impactful pilot/POCs that prove impact on customer business/requirements.
  • Comprehensive product, competitive, industry and functionality knowledge.
  • Continues education of self and others; facilitates knowledge transfer across the organization.
• Client and partner engagement:
  
  • Provides technical expertise through sales presentation product demonstration of NWN offerings.
  • Maximizes results by anticipating and neutralizing obstacles/objections within an account.
  • Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
  • Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).
  • Actively engages and influences partner community.
  • Provides long term strategy sustaining technical account management.
• Foundational Attributes:
  
  • Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
  • Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
  • Effectively communicates with all critical resources throughout the sales process.
  • Drives accountability of self and all team members to ensure execution of action items.
  • Humility to learn, master and follow NWN processes.
  • Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
  • Passionate business problem solver for customers.

Additional job responsibilities include, but are not limited to:

• Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc.
• Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
• Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation
• Other responsibilities as assigned.

Qualifications

Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

• Bachelor's degree in Computer Science, Information Systems or related experience.
• 8-10+ years of experience in a technical leadership role on medium to large size projects in the areas of integration or support services.
• 5+ Years Minimum hands-on security experience designing complex communications systems.
• Various industry certification completion (i. e: CCNP, CCDP, or equivalent required, Palo Alto Networks, Fortinet, Nutanix, or HPe written Certification. )
• Possess deep expertise in multiple areas of technology, such as cloud computing, AI, cybersecurity, or intelligent infrastructure.
• Defined area of Specialization supported by certification or equivalent experience (i. e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI).
• Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.
• Involvement in Industry Councils, User Groups, as appropriate.
• Experience with structured project management methodologies.
• Experience working with solution design, job costing and quality planning.
• Experience developing/writing technical sales documents.
• Experience working in a project/team environment.
• Must possess excellent time management skills.
• Must possess good organizational skills.
• Must possess excellent client/customer interface skills.
• Must possess working knowledge of Visio.
• Ability to develop/ deliver management presentations.
• Proficient in MS-Office (Word, Excel, PowerPoint).
• Able to archite.