Help Desk Technician - 3rd Shift

CMIT Solutions National Corp
US - Rhode Island - Cranston
January 1, 2025

CMIT is looking for an experienced Help Desk Technician.
The successful candidate will be comfortable serving as the point of contact for clients seeking technical assistance after regular business hours and recognize, troubleshoot and resolve client issues.
Some other responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades.
We pride ourselves on the service and support we bring to each client promptly.
Responsibilities:
Provide excellent customer service to our clients and partners Ability to manage multiple clients and projects simultaneously Ability to work in a fast-paced environment addressing issues escalated by both phone and ticketing system Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software Setup of desktop and laptop computers Understanding of IT security and ability to identify and escalate policy violations Contribute to company knowledge base and continually work to keep documentation up to date Managed Service Operations:
o Monitoring and responding to SIEM and Office 365 Security Alerts o Monitoring and responding to NOC alerts
• All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT).
Our FRT team is our front-line contact for our clients who need support.
Requirements:
Microsoft Azure, Entra, O365 administrationExperience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, requiredExperience with Microsoft Server 2016+ deployment, migration, and management requiredExperience with virtualization technologies VMWare and Hyper-V desiredPrevious job experience with project and vendor management desired.PCI experience desiredMust be able to work a flexible scheduleMust be able to work flexible hours Technical Experience:
Experience with all Windows Desktop OS requiredExperience with Hosted Exchange requiredExperience with Microsoft productivity applications requiredExperience with Microsoft Server 2008+ desiredFamiliarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches desiredEducation:
Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certificationsCertifications preferredA+, Network+, Security+Microsoft 365 and Azure
• This job description is an overview of the responsibilities for this position.
However, responsibilities are subject to change.
CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you need assistance with our application, please contact the Human Resources Department at ***.
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