Resource Scheduling Specialist

This is a full-time position that pays $19.73/hr. Hours are 10:30 AM - 10:30 PM

SUMMARY:

Primarily responsible for the answering, processing, and documenting of non-emergency phone calls from other agencies and appropriately handle their need. Ensures prompt, courteous service to patients, physicians, physician office staff and participating hospital departments by providing accurate and expedient scheduling He or she will assist in confirming schedules for transportation and calculating daily demands for service.

Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence. If you desire the same commitment to excellence, we invite you to consider joining our team today!

We strive to provide a competitive pay and comprehensive benefits package to our associates, including some of the following:
Medical, dental and vision insurance
Paid time off - two weeks of vacation time within your first year
100% scholarships for EMT and Paramedic schooling
Free continuing education classes
Life Insurance that is free coverage up to $40,000 for an associate.

Additional coverage is available.

Flexible spending accounts for medical and child care
Long term and short term disability insurance
401k retirement plan
Length of Service Bonus'
Free vaccinations
Uniforms are provided and an annual boot allowance
Associate Assistance Program with free counseling sessions for associates and their family members
Wellness Activities
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensure daily customer happiness
Operates multiple telephone lines and technology platforms, i.e. websites, in a high volume environment to obtain all required patient transport request information
Obtains and accurately enters patient data, type of service requested and medical history into the computer aided dispatch system
Immediately answer assigned telephone lines in coordination with the Control Center Team
Identify and re-route calls that require Emergency Medical Dispatch triage or assistance from another department
Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines
Responsible for maintaining a good working relationship with hospital and nursing home personnel, leadership staff, fellow associates and the general public
Prepares computer-generated reports and other incidental and general information for Control Center Director as directed
Attend trainings as required
Ability to prepare detailed written reports when requested, meeting deadlines as communicated
Assure that the work area is clean, equipped with all necessary material, and that the equipment is operating properly at the beginning and ending of each shift
Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule
Other roles and responsibilities as assigned
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:

Must be at least 18 years of age
Must have a valid driver's license and maintain a good driving record
Must have a high school diploma or G.E.D.
Must obtain and maintain a CPR certification
The ability to think and act quickly in stressful situations
Accurate, basic typing skills and computer operation knowledge, including Microsoft Excel and Word
Exceptional knowledge of all resources available, i.e. cross index, CAD, paging systems, phone system, radio transmitter equipment
Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment Must complete specified Control Center orientation for Non-Emergency Call Taking
Must be interviewed by the Director of Control Center or his/her designee
Covid vaccination highly encouraged

PHYSICAL DEMANDS:

While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Please note that Life EMS tries to accommodate all schedules, but as an EMS agency, you may be required to work shifts outside of your requested availability so we can assist our patients and communities. This may include days, nights, weekends, or holidays.