Residential Associate, Latino Services

Description
Pay Scale: $18.00 - $23.62
JOB SUMMARY:

The Residential Associate (certified or uncertified) works with clients and staff at the assigned residential program to provide support, assistance services, and advocacy for excellent patient care within the residency program.
ESSENTIAL FUNCTIONS:
Works closely with other staff as a member of the treatment team to provide high quality patient care;
Completes initial intakes as requested by Intake Coordinator;
Maintains cleanliness of the medication and all work areas and performs other cleaning duties as assigned;
Works with the treatment team to maintain a healthy treatment milieu;
Ensures the safety of clients by making rounds for bed checks and being aware of client locations at all times;
Maintains accurate and confidential documentation in EMR (Electronic Medical Record) client files;
Answers phones and completes filing as needed;
Provides transportation for residents to attend medical appointments, self-help groups, and other appointments as needed;
Other duties as assigned by the Program Supervisor or Director;
Attends program and all staff meetings as well as weekly supervision meetings;
Maintains a personal recovery program as well as models recovery-appropriate behavior as applies;
Other related duties as assigned by supervisor or Program Manager.
ORGANIZATIONAL RESPONSIBILITIES:

Performs work in alignment with the BestCare's mission, vision, values;
Supports the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
Strives to meet Program/Department goals and supports the organization's strategic goals;
Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
Attends required program/staff meetings and completes assigned training timely and satisfactorily;
Ensures that any required certifications and/or licenses are kept current and renewed timely;
Works independently as well as participates as a positive, collaborative team member;
Performs other organizational duties as needed.

QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
High School Diploma (or equivalent)
Familiarity with the substance-abusing population and people with disabilities
For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous one (1) year at the time of hire (temporarily reduced from 2 years)
LICENSES AND CERTIFICATIONS:

Requires certification as CRM, PSS or THW, or ability and commitment to obtain within six (6) months of hiring
Current CPR and First Aid certification, or ability and commitment to obtain within 6 weeks of hiring
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
PREFERRED:

Bilingual in English/Spanish a plus
Previous training, experience, or knowledge of treatment in the disease of addiction is preferred
REQUIRED COMPETENCIES:

Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

Knowledge of alcohol and drug addiction and detoxification, community resources and recovery programs
Ability to demonstrate a strong harm-reduction approach
Communicate clearly, concisely, and effectively, orally and in writing
Ability to maintain documentation in the EMR program
Ability to take vital signs (blood pressure, heart rate, temperature, weight)
Ability to work effectively and respectfully in a diverse, multi-cultural environment
Ability to work independently as well as participating as a positive, collaborative team member
Ability to function effectively and use good judgment in crisis situations
Ability to work with the treatment team to maintain a healthy treatment milieu
Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software
Strong interpersonal and customer service skills
Strong organizational skills and attention to detail, accuracy, and follow-through
Excellent time management skills with a proven ability to meet deadlines
Exhibits critical thinking skills
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes and BCTS Policies
Ability to build and maintain positive relationships
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively
TOOLS AND EQUIPMENT USED:

Standard office equipment including computer/laptop, copy/fax/scanning machine, printer, telephone or multi-line phone, as well as blood pressure machines (digital and manual).
WORK ENVIRONMENT/PHYSICAL DEMANDS:

The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other working conditions/demands include:

Primarily indoors (95%)
Must wear required Personal Protective Equipment (PPE)
Must wear attire as prescribed for staff working in residential services
Frequently sits at a desk, stands, walks, bends/stoops, reaches above/below shoulders, uses arms, wrists, hands, and grasps/squeezes
Occasionally twists, crouches/squats
Must be able to perform repetitive tasks/motions, have good manual dexterity
Must be able to lift/carry up to 20 lbs. frequently and push/pull 21-75 pounds occasionally
Must be able to hear alarms/telephone/audio/normal speaking voice
Must have clarity of vision: Near ( 20" to

20')
Must be able to drive motor vehicle to perform job
May be exposed to communicable disease