Medical Information Specialist II

Inizio Engage
US - Oregon - United States -
February 1, 2025

Medical Information Specialist

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

 A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What's in it for you? 

Competitive compensation

Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions

Generous performance-driven Incentive Compensation package

Competitive environment with company wide recognition, contests, and coveted awards

Exceptional company culture

Recognized as a Top Workplace USA 2021

Awarded a 'Great Place to Work' award in 2022 and 2023

Fortune Best Workplaces in Biopharma 2022

What will you be doing? 

Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations

Conduct study compliance calls to volunteers enrolled in clinical/medical research trials

Enroll participants in educational seminars

Provide patient support to patients enrolled in Patient Support Programs

Collect demographic data and disposition for product, sample and literature fulfillment

Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines

Accurately collect information required by individual programs and correctly capture in specific program databases

Exhibit effective communication and tele-management skills

Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed

Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed

Adhere to all company policies and Standard Operating Procedures

Possess effective organizational skills, including working on multiple projects simultaneously

Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Update and submit resume upon requests for audits

Other duties as assigned

What do you need for this position? 

Current US healthcare professional license: RN or LPN

Excellent verbal, written and listening communication skills

Competency with a computer keyboard and mouse

Ability to join frequent meetings and calls without disruption or disconnecting

Competency with Call Center Telephone Technology

Pleasant telephone manner

Ability to work both independently and within a group setting

Results oriented, excellent organizational skills and ability to work cross-functionally

Read the full job description and apply online on the recuiter's web-site

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