Rate Framework & Systems Application Supervisor

Rate Framework & Systems Application Supervisor

Location: Albuquerque, NM, United States

Job ID: 6088837

Date Posted:Jan 15, 2025

POSTING DEADLINE

This position is posted until filled.

PREFERENCES

Experience in pricing, regulatory compliance, and electric utility billing is a plus and a key factor for this position.

JOB DESCRIPTION

Salary Grade: G05

Minimum Midpoint Maximum

$86,016 - $116,120 - $146,226

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Given the financial nature of this position, this position has been defined as a position requiring a credit check. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.

SUMMARY:

Responsible for the PNM Customer Information System (CIS) Banner and Complex Billing application systems rate framework. Supervises the Rate Framework team and develops staff to ensure critical business continuity. Provides guidance and technical expertise related to the development and implementation of complex pricing and rate structures in the CIS and Complex Billing applications. Facilitates the development and implementation of PNM's Rate Framework and System Application directly with cross functional business area resources to ensure the rates and system application achieve and maintain revenue and regulatory compliance as required by the New Mexico Public Regulation Commission (NMPRC).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works cross-functionally with key departments to develop the rate framework within the CIS Banner billing system including developing new rate logic and creating new rates timely and in accordance with regulatory requirements.

Maintains the integrity of the CIS Banner rate framework and ensures continued compliance of existing current rates within the billing system including timely inactivation of old or expired rates and timely updates to current existing rates as required by regulatory requirements.

Responsible for the development of new complex bills and the integrity and accuracy of complex billing including the creation of any newly needed manual controls, e. g. , checklists and secondary reviews as required by SOX requirements.

Supervises the rate framework team and develops staff members to ensure critical business continuity. Establishes clear direction and expectations for both individual and group outcomes.

Acts as the subject matter expert on all projects related to or impacting PNM's CIS Banner rate framework and system billing applications.

Collaborates closely with BTS Banner Development and Support teams on all matters related to rates and billing system applications.

Develops and provides communication summarizing rate changes implemented to other key business groups within customer experience.

Responsible for the interpretation and review of customer rate pricing and rate related contacts (e. g. , PPAs, Form A, Form B, Form C contracts, Investment Credits, EDR rates, etc. ) for billing implementation into PNMs CIS Banner billing system or Complex Billing application.

Responsible for review and interpretation of testimony and tariffs to implement rates in collaboration with the Pricing department.

Responsible for remaining current with Regulatory developments that impact PNM rate framework and Customer Service system applications.

Responsible for coordinating with Utility Accounting, Tax Compliance, and Legal to ensure that rates and billing are completed accurately.

Responsible for detailed customer bill quality control activities such as: bill reviews, special billing reviews and audit of both systematic and manual control activities.

Responsible for compliance to all SOX requirements related to the Rate Framework and Systems Application functions and mitigates any discrepancies and/or deficiencies identified in a timely and effective manner.

Works with internal and external auditors to resolve inquiries related to rate implementation, rate change, and complex billing operational and SOX controls.

Leads monthly meetings with Pricing, BTS, and Regulatory to coordinate knowledge/development related to ongoing projects and upcoming rates.

Provides training to internal and external stakeholders, staff and other departments about rates, the CIS Banner rate framework and complex billing.

COMPETENCIES:

Advanced knowledge and understanding of Company processes and the regulatory processes of the NMPRC and other applicable state and federal regulatory agencies requirements related to electric rates and tariffs, revenue processes and customer service billing functions.

Advanced knowledge of PNM's CIS Banner system and application related to rate framework and system application.

Advanced knowledge of the electric utility industry.

Advanced knowledge and understanding of all customer service processes, customer rate classes, revenue support billing and processing procedures.

Knowledge of NM PRC utility rules, rate tariffs and regulatory requirements related to customer service functions.

Ability to lead and develop staff members and establish clear direction and expectations for individual and group outcomes.

Knowledge of Revenue Operations SOX compliance requirements.

Ability to influence and build consensus within a cross functional team environment where the customer experience and regulatory compliance is the focus.

Ability to work with complex financial and mathematical concepts.

Ability to exercise sound judgment to achieve desired performance, minimize costs and meet schedules.

Ability to identify and resolve complex problems in a timely manner.

Ability to handle multiple complex assignments concurrently.

Strong organizational and detail-oriented skills. Strong time management skills and the ability to prioritize and multi-task on concurrent projects and deliverables.

A self-starter, self-directed and accountable.

Ability to demonstrated high personal integrity.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university in accounting, business, finance, or a related field with seven to nine seven years of related experience including two years supervisory experience, or equivalent combination of education and/or experience related to the discipline.

Utility Rate Framework, Pricing or Regulatory experience preferred.

Project management experience preferred.

SUPERVISORY RESPONSIBILITIES:

Conducts interviews, appraises performance, rewards, and disciplines employees, addresses complaints, and resolves problems. Coaches, mentors, directs, and reviews the professional development of staff.

Designs, organizes, prioritizes, schedules, and leads work assignments.

Establishes measurable metrics that align with and ensure achievement of company and departmental goals.

COMMUNICATION SKILLS:

Ability to read, .