Quality Assurance Analyst I

GCI's Quality Assurance Analyst I will provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting IT systems and integrations. Write, revise, and verify quality standards and test procedures for program design and product evaluation. Attain quality of applications economically and efficiently resolving bugs, defects, and other potential issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Perform quality assurance and testing activities.

Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications.

Create and execute regression test plans.

Validate system application functionality across various hosted and on prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates.

Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems.

Work closely with technical resources and testers on review and resolution of issues.

Review test plans and cases written by others for coverage and completeness.

Review requirements and design documentation and participate in design reviews.

Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates.

Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs.

Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries.

Assist in developing and maintaining quality assurance procedures and standards.

Focus Areas (see addendum for additional details):

IT Quality Assurance

IT Technical Quality Assurance

Ability to function autonomously on assigned projects with minimal direction.

Ability to successfully interact and collaborate with colleagues, customers, operating and technical staff, and other GCI departments.

Actively participate in sessions with business stakeholders.

Strong oral and written communication skills, with the ability to communicate with, and understand the needs of, non-technical internal clients are essential.

Demonstrated ability to meet deadlines and multi-task in a dynamic, complex, and rapidly changing environment.

Ability to reconcile divergent demands and prioritize individual workload.

Technically astute, highly organized, and have a reputation for meeting deadlines and budget commitments.

Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall, Agile, LEAN-Agile, SAFe, and/or blended frameworks.

Testing experience in internal software application and/or hosted development and systems integration.

Strong analytical, problem-solving, and troubleshooting skills, with the ability to instinctively sense issues and opportunities.

Ability to create and execute test plans and test scripts.

JIRA, Zephyr or other test system software experience including planning, creating, and executing test cases.

Experience with development of electronic presentation materials, MS Teams, Zoom, Skype and the ability to handle ad-hoc question-and-answer sessions.

COMPETENCIES:

Demonstrated commitment to GCI's Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.

COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.

CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

Proficient computer skills and MS Office knowledge (e. g. , Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Preferred Competencies:

User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations.

Test Automation or Monitoring Experience.

Netcracker platform experience or other order to billing/CRM/Financial software package.

Experience testing: Website development, User Experience (UX) Design, Mobile Apps, Telecom software and systems, financial systems, engineering systems and switching, mobile device design, Cloud based solutions, Next gen connected devices, E-commerce, CRM, e-payment, and/or order to cash product process development lifecycles.

SQL scripting skills in Oracle and MS SQL.

Testing experience in a production environment with regular and frequent code releases.

Business analysis and/or Project Management skills.

Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools.

Functional testing experience.

Familiarity with JIRA, Confluence, Kanban.

Functional understanding of Intranet and Internet technologies including HTTP, FTP servers, application servers, and internet protocols.

Experience with web analytics/reporting tools.

Level Definition

Position Title: Quality Assurance Analyst I

Grade: E03

Additional Job Requirements:

This is an entry level position working under close supervision. Provides assistance to higher level staff.

Additional Duties:

Identify, develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications.

Validate application functionality meets the client's requirements, including data accuracy, visual presentation, and alignment with design specifications.

Record and report in detail all defects in the defect module within JIRA.

Effectively communicate with developers and clientele to isolate core issues causin.