Title :
Support Engineer - Onsite
Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Application expire date: 1/5/2024
We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of desktop systems. This role requires a proactive individual who can troubleshoot and resolve issues efficiently contributing to the overall success of our IT infrastructure.
Responsibilities
• Provide technical support for desktop systems ensuring smooth operation and minimal downtime.
• Troubleshoot and resolve hardware and software issues promptly to maintain productivity.
• Oversee the installation configuration and maintenance of desktop systems and related software.
• Collaborate with other IT team members to implement and maintain system updates and patches.
• Monitor system performance and provide recommendations for improvements.
• Ensure compliance with company policies and security protocols.
• Assist in the development and documentation of IT procedures and best practices.
• Respond to user inquiries and provide training on system usage and best practices.
• Manage user accounts and permissions in accordance with company policies.
• Conduct regular system audits to identify and address potential issues.
• Provide remote support to users as needed ensuring timely resolution of issues.
• Participate in IT projects and initiatives to enhance system functionality and user experience.
• Maintain an up-to-date knowledge of industry trends and emerging technologies.
Qualifications
• Possess strong technical skills in desktop support and troubleshooting.
• Have experience with remote desktop support tools and techniques.
• Demonstrate excellent problem-solving abilities and attention to detail.
• Exhibit strong communication skills both written and verbal.
• Show proficiency in managing user accounts and permissions.
• Have knowledge of system updates patches and security protocols.
• Display the ability to work independently and as part of a team.
• Possess a proactive approach to identifying and resolving technical issues.
• Demonstrate the ability to prioritize tasks and manage time effectively.
• Show commitment to continuous learning and professional development.
• Have experience with hybrid remote work models.
• Exhibit a customer-focused attitude and a dedication to providing excellent support.
• Possess a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.
Certifications Required
• CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate
The annual salary for this position is between $[55,000 - 65,000] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
• LI-AV1#CB#Ind123
US - TN - Knoxville
December 30, 2024
Title: Program Manager Level: Associate Director (Hybrid - Knoxville, TN) Overview: Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex,...
US - CO - Englewood
January 3, 2025
Job Summary Lead and Drive response to RFI/RFPs in Cable Network/Devices Engineering Estimate / Review the estimates for such proposals and ensure the accuracy Lead and Drive Point of Views for customer challenges/problems Represent Engineering Practice in presenting the solution for such RFIs/RFPs...
US - AZ - Phoenix
December 6, 2024
Job Summary • We are seeking a highly skilled Sr. Developer with 6 to 10 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Core java Spark in Scala Spark and SparkSQL. This hybrid role offers the flexibility of remote work combined with the...
US - US
December 24, 2024
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the...
US - CO - Denver
January 7, 2025
20+ years of Experience in Telecom (OSS, Provisioning Solutions, Service Assurance Systems) or Cable Network (CPE-Cable Modem/WiFi etc, CMTS, OLT/ONU etc) • Strong Program Management & Customer Management expereince with following expertise • Expertise in Program Management, Cost/Financial...
US - US
January 7, 2025
Cognizant's Digital Engineering practice is seeking a highly qualified • Senior Java Engineer • with experience developing and building high-performing, scalable, enterprise applications. • You will be part of a digital software team that works on high-demand applications. • Our...
US - US
January 2, 2025
Title : • Support Engineer - Onsite • Practice - CIS - Cloud, Infrastructure, and Security Services • About Cloud Infrastructure & Security Services: • Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by...
US - AZ - Phoenix
December 6, 2024
About Us: • Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our outstanding industry-based, consultative approach helps clients envision, build, and run more innovative and efficient...
US - CA - Lake Forest
December 18, 2024
About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses....
US - CT - Stamford
December 21, 2024
We are Cognizant Artificial Intelligence • Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at...