Program Manager

Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Overview of Job Responsibilities

The Program Managerposition requires a highly detail oriented, accurate, customer service focused, organized individual who will be responsible for managing the day to day activity of a high profile customer account. This includes ensuring profitability of the programs, constant client interaction, growing the account and communicating directly with the management teams for inbound and outbound agents.
Essential Responsibilities and Deliverables

Establish a trusted partner relationship with the client services team and the assigned client management teams
Daily tactical management of the account activity
Front line liaison between account management and operations
Provide clear and concise documentation of all tactical account management activity including daily, weekly and monthly metrics for the client
Monitor program activity to ensure processes, procedures and client commitments are being followed and achieved
Identify solutions for best practices, new technologies, and improved performance
Manage escalated issues from initial observation through communication of resolution
Coordinates with internal departments such as Operations, Training, Quality, and Work Force Management to meet client expectations and requirements
Present Quarterly Business Reviews to Harte Hanks and client senior staff members
• This is a hybrid role; candidate must be in Plano,TX - willing to go in the office.
What We Offer

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more.