Mental Health Clinical Program Manager for Child & Family Svcs

DescriptionPay Scale:
$37.
69 - $49.
45 (PCA, CSWA, QMHP)$40.
59 - $53.
26 (LPC, LCSW)JOB SUMMARY:


The Mental Health Clinical Program Manager is a position that requires the employee to function independently, using considerable amounts of initiative, judgment, and leadership with a commitment to the mission of the agency and furthering that mission with the team they lead.
This position is responsible for the quality of the services provided in the assigned program(s) and serves as a strong internal clinical leader and coordinator of mental health services, ensuring that all BestCare policies and procedures and Federal/State regulations are followed.
The Mental Health Clinical Program Manager reports directly to the Program Director and directly supervises staff in the assigned program(s).


ESSENTIAL FUNCTIONS:

1. Provides direct, day-to-day supervision and performance management of the assigned Program staff to include interviewing, coaching, training, and performance management in accordance with BestCare policies and procedures and all State and Federal employment laws;
2. Ensures that respectful and compassionate treatment is provided to all clients who enter the programs; ensures that timely access is afforded to community members seeking mental health treatment services;
3. Ensures that the clinical teams adhere to agency policies and procedures that protect the health, safety, and confidentiality of clients are developed and implemented; ensures that clinical teams perform their clinical work in an ethical manner;
4. Ensures the clinical team understands how to properly document clinical documentation in the agency electronic health records within the timeframe prescribed by the agency clinical policies and procedures; monitors clinical compliance and clinical staff productivity to ensure on-going and high productivity;
5. Works with the Program Director to identify opportunities and implement plans to provide a coordinated and efficient use of resources available to serve individuals with innovative and high-quality services to the community;
6. Ensures that the practices of the program meet best practice standards that comply with all regulatory agency standards and Oregon Administrative Rules and for the field, including ensuring that clinical supervision is occurring at or above the minimum requirements of the OARs;
7. Ensures that unlicensed clinicians obtain and maintain QMHP certification; ensures that licensed staff maintain their licensure;
8. Develops and maintains positive and cooperative working relationships with each member of the adult mental health treatment team, internal colleagues including the child/family mental health treatment team, the SUD treatment team, supported employment, supported housing/rental assistance program, and IDD-Intellectual & Developmental Disabilities;
9. Actively improves the quality of the program through participation in the Quality Management process; participates in the Quality Management Committee as well as the internal Safety Committee;
10. Provides or makes available on-going training for counseling staff and ensures that clinical staff maintain and/or obtain state certification required for their positions;
11. Works closely with other staff as a member of a treatment team, ensuring healthy, supportive, and highly collaborative staff-to-staff and staff-to-client relationships;
12. Provides direct services as is necessary for the efficient functioning of the program;
13. Ensures that documentation in client files is timely, complete, reflects clinical best practices, and meets State and BestCare standards;
14. Ensures productivity of program staff meets minimum 70% direct services provided/billable;
15. Works collaboratively with the administrative support staff to ensure that proper and efficient administrative and clerical practices are followed;
16. Other related duties as assigned.
    

1. Performs work in alignment with the BestCare's mission, vision, values;
2. Supports the organization's commitment to equity, diversity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
3. Strives to meet annual Program/Department goals and supports the organization's strategic goals;
4. Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other policies, procedures, and relevant compliance standards;
5. Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
6. Attends required program/staff meetings and completes assigned training timely and satisfactorily;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently as well as participates as a positive, collaborative team member;
9. Performs other organizational duties as needed.
   

• Master's degree in counseling, social work, mental health, or related field plus a minimum of 2 years' experience in adult mental/behavioral health that included program management, fiscal and quality management, and staff supervision;
• For individuals recovering from a substance-use disorder, must have maintained continuous abstinence/sobriety for the immediate past two (2) years.
  

• Current QMHP-I or II, or CSWA or PCA certification required with ability/commitment to obtain licensure within 2 years
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

• Bilingual in English/Spanish a plus

• Knowledge and experience demonstrating administrative/leadership competence in program planning and budgeting, fiscal management, supervision/performance assessment/performance management of program staff, data collection/use, reporting, program evaluation, quality assurance, and developing and coordinating community resources;
• Meet the standards laid out in the Oregon Administrative Rules (Chapter 309) for Program Manager;
• Ability to build and lead positive, collaborative, and high-performing teams;
• High proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Ability to develop and maintain community resources and relationships;
• Ability to network with all resources to provide the best customer service;
• Strong interpersonal and customer service skills;
• Strong communication skills (oral and written);
• Strong organizational skills an.