Primary Care Patient Support Specialist

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POSITION SUMMARY: Patient Support Specialists assist at various offices within their region, performing administrative and clinical functions in support of Primary Care technicians, opticians, and patient services representatives. Specific assignments will be dependent upon workload and staff availability.

Primary Locations: This position will support practices in Warsaw, North Manchester, Wabash, Peru, Rochester, and Logansport.

EDUCATION AND/OR EXPERIENCE:

High school graduate, or equivalent
Previous experience in optometry environment is preferred

COMPETENCIES:

Proficient in EHR, including exceptional keyboarding skills
Excellent interpersonal, written, and verbal communication skills
Detail oriented with strong organizational skills
Quality of work reflects efficiency and accuracy
Ability to obtain knowledge and skills on the job or through educational courses
A strong commitment to helping people
Polite, professional, and courteous
Ability to lead, motivate and promote a team environment
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
Wage increase at six months from $16.25 to $17.00 per hour
Mileage paid every two weeks
Company paid certification opportunities
Training in three aspects of a primary care practice

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through an optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.

In addition to the expectations listed above, each employee must demonstrate a commitment to the organizations Values, Standards of Conduct, Standards of Care and Vision for Life principles.

Qualifications

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations


Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience


Sales Customer Service Medical Experience :::