Pre-Implementation Specialist I

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.
The

Pre-Implementation Specialist

is responsible for corresponding with TrueCommerce customers during the pre-implementation process, documenting customer requirements, and assisting other Implementation Specialists on the team. This is a customer-facing position that requires business acumen, great writing and communication skills, and organization.
Primary duties include organizing, coordinating and completing project tasks as they relate to the application software. The Pre-Implementation Specialist I serves as an in-take specialist and coordinator, assisting with customer and trading partner requirement gathering, follow-up, project updates, answering implementation support calls, and other administrative duties.
This role will be hybrid if near Columbus, OH or Pittsburgh, PA or otherwise considered a remote opportunity if not within that specific area.
As a Pre-Implementation Specialist you will:

Conduct readiness review discussions with TrueCommerce customers
Initiate kick off call with customer to review project scope
Update internal documentation to support customer needs
Load data into Transaction Manager

Provide training to customers on TrueCommerce Software Products
Work cross-functionally to ensure excellent customer service
Builds and updates key document artifacts for project team.
Completes training on core TrueCommerce products
Hours are 8:00 am - 5:00 pm EST
Education, Experience and Skills:

1-2 years professional work experience with client services, business to business, computer support/service, or call center experience is required.
Must be able to work with a high volume of customers
Experience with business systems such as Quickbooks, Sage, SAP, NetSuite, or MS Dynamics is a plus
Knowledge and experience with EDI is a plus
Experience working in SmartSheets is a plus

College degree is preferred or equivalent -relevant work experience will also be considered.

Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our website for additional information.