IT Support Engineer - Contractor, Part-time

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users.
We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms.
With built-in research expertise and AI-assisted technology, it's like having a team of expert researchers right at your fingertips.

Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Discover how at surveymonkey.com.

What we're looking for

We are seeking a part-time contractor IT Support Engineer to support our internal enterprise IT platforms and services.
This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers, and a culture that values teamwork and innovation.
In addition, there are many opportunities for further training and career growth.

You are expected to provide exceptional IT support to our internal stakeholders.
Technically solid with great multitasking and organizational skills, but at the same time with a user-friendly and empathetic attitude as well as a desire to provide superb technical support to internal users.
Moreover, we are looking for a self-starter individual who can work independently as well as part of a team.
Your set of skills should include tools and systems alike.
Note:
This role is only 3 days a week, with a hybrid setup working from your home and the Portland office.

What you'll be working on

• Manage the daily operation of Mac and Windows systems, mobile devices, networking equipment and provide application support to employees.

• Troubleshoot software, hardware, network, printer, or videoconferencing issues (among others) that may arise for in-office and remote staff.

• Perform daily tasks by using systems in the IT Ops ecosystem including but not limited to Microsoft Active Directory, Azure AD, Office 365, Google Workspaces, Zoom, and Slack.

• Have ownership of all incidents and requests, including interactions with other resolver groups.

• Troubleshoot and Support our Azure Virtual Desktop environment for remote users

• Handle onboarding and offboarding-related tasks, including IT equipment preparation, account provisioning, and new hire education & training.

• Track and maintain local office IT equipment inventory.

• Assist in continuing technical education for end users.

• Enforce the current IT Ops policies (security & compliance, hardware lifecycle, etc.).

• Write and update IT documentation with an end-user mindset.

• Assist in long-term IT Ops projects

We'd love to hear from people with

• At least 2-4 years of hands-on experience tackling the functions listed above.

• Undergraduate degree in a IT-related technical field.

• Fluency in English, both oral and written.

• Ability to comfortably communicate with both highly technical and non-technical people with an emphasis on training users.

• Strong organizational and problem-solving skills and a strong detail-oriented work ethic.

• Outstanding user/customer-oriented attitude and communication skills, focused on problem-solving and end-user satisfaction.

• Self-starting attitude with the ability to research technical problems and solutions.

• Interest in learning and taking on increasingly complex tasks.

• Familiarity with common ITSM platforms (Zendesk, ServiceNow) and ITIL processes (Change management, incident resolution, etc.)

• Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking, and local and network-based user and group accounts and permissions; understands basic networking concepts.

• Certifications a plus (ex.
Microsoft, ITIL, Cisco, Zendesk).

The hourly pay provided for this position ranges from $30.00 / hour - $35.00 / hour depending on geographic market and assuming a full-time schedule.
Actual hourly pay is based on a number of factors, including market location, job-related knowledge, education or training, skills, and experience.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making.
As such, you will be required to work from a SurveyMonkey office up to 3 days per week.

#LI - Hybrid

Why SurveyMonkey? We're glad you asked

SurveyMonkey is a place where the curious come to grow.
We're building an inclusive workplace where people of every background can excel no matter their time zone.
At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination.
We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
Accommodations are available for applicants with disabilities.