Pharmacy Clerk

Job Title: Pharmacy Clerk

Reports to: Chief Pharmacist, Staff Pharmacist

Status: Non-Exempt

Summary

The Pharmacy Clerk's primary responsibility is patient/customer care. This position is the first point of contact for pharmacy patients and will handle all patient/customer interactions in a prompt, professional and friendly manner.

Essential Duties and Responsibilities

* Learn Lewis Drug policies and procedures and perform them daily

* Professionally manage and assist in all patient wait times, sales, returns, and complaints

* Answer phone calls promptly and in a polite manner

* Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently

* Maintain the confidentiality of patients' private medical information according to the HIPAA Act

* Prepare paper work and compile medications for delivery and mail out orders

* Manage and serve drive-thru patients in an efficient manner (if applicable)

* Ability to log into a variety of software systems and use a cash register

* Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day's operations

* Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities

* Perform additional duties as assigned by the Chief Pharmacist/Pharmacist

Employee Role Expectations

* Must be neat and clean in appearance

* Eagerness to help patients with a positive and friendly attitude

* Strong organizational skills, attention to detail, and ability to multi-task

* Must be a self-starter

* Willingness to take direction when needed

* Ability to maintain composure when dealing with challenging situations

* Ability and desire to learn new skills

* Work effectively as part of a team to support the entire pharmacy, as well as individually

* Able to communicate effectively, both verbally and in writing

* Learn new software systems and type (data entry) accurately and efficiently

* Dependable in attendance and job performance

* Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members

Qualifications

* High school diploma or equivalent required (or in progress)

* Ability to handle transactions accurately and responsibly

* Basic math and computer skills

Physical Requirements

* Must be able to stand for long periods of time and move quickly from one workstation to another

* Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)

* Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels

* Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly

* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction

* Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision

* Must have ability to communicate verbally with staff and patients

* Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)