Job Overview:
The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.
Qualifications:
Required:
High School Diploma or General Education Degree (GED)
Relevant experience and/or training, or equivalent combination of education and experience
Demonstrates a clear understanding of the importance of patient satisfaction and safety
Strong oral and written communication skills
Attention to accuracy and detail
Able to multitask and work under pressure
Ability to work independently and in a team environment
Preferred:
Associates Degree or Bachelor s Degree
Previous medical receptionist experience or background in general office
Knowledge of medical terminology and electronic medical record (EMR) systems
Scheduling Requirements:
Shift Working: Monday-Friday, 8:00AM-5:00PM
Day Shift
Full-Time, 40 Hours Per Week
Essential Functions:
Performs patient check-in and check-out functions
Answers routine questions in person and over the telephone
Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
Creates and maintains health record information, files and organizes as needed
Coordinates with insurance providers and handles pre-authorizations and certifications as necessary
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees
physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Equal Opportunity Employer
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