Patient Services Coordinator, Per Diem

Patient Services Coordinator, Per Diem

Boston, MA (***/maps?q=1340+Boylston+St+Boston+MA+02215) • Patient Services

Job Type

Part-time

Description

Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily, including Saturdays as required. The Patient Services Coordinator is responsible for the completion of various billing services. This is a per diem position working variable hours based on clinic needs. This is not a benefits eligible position.

Representative Duties:

Provide excellent customer service

Greet each client with a smile and welcoming, professional manner

Answer each phone call in a cheerful and professional manner

Log information on calls received, where required and maintains detailed and accurate records

Provide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of the correct response to inquiries)

Schedule appointments according to established procedure

Refer unusual or difficult situations to supervisor

At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position

Be discrete when obtaining sensitive information from clients

Establish and maintain effective working relationships with co-workers, supervisors and the general public

Perform reception duties in an efficient, professional and courteous manner

Accurately perform registration process for new and existing patients

Accurately register and enter new patient demographic data and insurance information in the system

Verify existing patients' demographic data and insurance information at each visit accurately record and enter any changes received

Collect co-payments and agreed fees at check-in

Collection of daily cash and audit procedures

Collect client payments and record in a timely and accurate manner

Verify all transactions at the end of the day and report all discrepancies

Run daily reports in a timely manner and according to written guidelines

Performs other related job duties as required

Requirements

Minimum of high school graduate or equivalent.

Computer experience

Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others

Calm, patient, flexible, and understanding manner

Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.

Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

Successful customer service background

Previous experience in healthcare or medical office administration

Bilingual Spanish/English

Knowledge of business procedures

Experience working with an ethnically, culturally, and racially diverse work staff

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

$24.77 per hour