This individual works closely with globally located aftermarket customers, and internal personnel, and will manage and resolve technical and contractual problems on Accounts of moderate scope. Typically works with the support of a mentor and refers to policies, procedures, and practices for guidance. This individual supports Aircraft Services (EMFAS) in the effort to sustain and grow our business with Airlines and MRO related companies.
Roles and Responsibilities:
Functions and Responsibilities
• Acts as primary customer contact on assigned accounts.
• Establishes customer rapport to facilitate company objectives and customer satisfaction.
• In coordination with EMFAS Marketing, this person leads proposal development.
• Coordinates gathering and technical analysis of customer requirements.
• Provides general coordination, timelines, and objectives for Engineering, Production Control, Manufacturing, QA, and Support organizations.
• Participates in or develops mechanisms for establishing, monitoring and integrating project elements, product configuration and communications concerning change management processes and decisions.
• Negotiates project changes and incorporates changes into project control systems to maintain work statements, cost and schedule baselines.
• Transitions projects to production and leads and documents lessons learned.
Qualifications and Education Requirements:
Qualifications
• This position requires a Bachelor's degree.
• Having a demonstrated ability interpret and apply technical knowledge for both engineering and contractual related information.
• Excellent organizational, verbal and written communication skills required.
• Attention to detail and accuracy are position critical.
• Leadership, problem solving, and computer skills and knowledge are a pre-requisite.
• Must enjoy working in a fast-paced environment and interfacing with customers located around the world.
Pay Range:
The pay range for this position is $120,000- $130,000 per year; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Benefits:
The benefits available with this position include:
• Benefits:
Our benefits start on day 1 of employment! We offer 2 medical plan networks, each with 4 plan designs - you'll be sure to find the healthcare plan that fits your life! With each medical plan network, there are plans that include a Health Savings Account and a Health Reimbursement Account. You can choose from 3 dental plan options and vision coverage as well. We offer Flexible Spending Accounts for both Childcare and Healthcare expenses as well as optional Supplemental Medical Benefits (Critical Illness, Accidental Injury & Hospital Indemnity). Reduced healthcare premiums offered with a wellness incentive credit. Our company provided Life Insurance (1x annual salary), Accidental Life & Dismemberment Insurance, Short Term and Long-Term Disability insurance are available to employees.
• Bonus:
This position receives a [12. 5%] Annual Cash Incentive Plan, which is a bonus based on division performance.
• Retirement:
Our 401k offers up to 5% Employer match with an annual Retirement Income Account (RIA) contribution of 3%.
• Time Off:
To help promote a healthy work/life balance, this position receives 120 hours of Paid Time Off.
• Holidays:
Up to 14 Paid Holidays, including paid time off every year between Christmas and New Year's.
• Parental Leave:
4 weeks Paid parental leave at 100% of your pay when you have a new addition to your family.
• Education:
Ongoing education is supported through our Educational Reimbursement program.
• Extras:
Adoption Assistance, Employee Assistance programs, financial guidance resources, paid jury duty time, bereavement time and volunteer time, as well as paid days off for citizenship testing, marriage and birth. Free membership to Care. com, and optional legal coverage were additions to our benefits package this year.
• Certain positions may be offered relocation assistance and/or stock options.
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