AV Systems Support

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Job Role : Device support , Audio , Video , VLAN

Location : Redmond, WA( Onsite)

Audio and Video

Responsibilities:

  • AV Systems Support:
  • First-line response and triage for AV systems.
  • Coordinate with AV support teams and suppliers.
  • Provide on-site technical support for events.

Events and Engagements

Responsibilities:
  • Attendee and Presenter Support:
  • Provide high-level support for attendee connectivity issues.
  • In-room support for MS FTE presenters and demo setups.
  • Coordinate with technical/AV vendors for events.
  • Event Phases:
  • Pre-event: Coordinate support, test setups.
  • During event: On-site technical support.


Post-event: Retrieve and inventory equipment

  • Deployment and Support:
  • Deploy, configure, and test MS-owned devices; collaborate on partner device support.
  • Perform daily checks to ensure equipment readiness and reset.
  • Report on operational health of onsite environments.
  • Provide technical support during MS customer engagements.
  • Implement and support Content Management Systems (e.g., Stratos, FourWinds).
  • Operational Alignment:
  • Align support and documentation with IES Playbook/processes.
  • Triage AV-related technical issues; collaborate with AV vendors to resolve problems.

Infrastructure Foundation - Onsite Support

Responsibilities:
  • Compute and Storage Management:
  • Configure and support compute/storage environments.
  • Maintain MTC server room infrastructure.
  • Manage network configurations, VLAN design, and policy alignment.
  • Ensure security patch compliance and asset health.
  • Support Azure Stack installs and troubleshooting.
  • Maintain asset inventory operations.
  • Hands-On Support:
  • Rack/stack local network and compute hardware.
  • Perform physical and logical audits and remediation.


Experience Environments

Responsibilities:
  • Content Management:
  • Deploy and support systems like Stratos and FourWinds.
  • Provide user guides and training for presentation technologies.
  • Manage local and central Experience/Demo accounts.
  • .

Technology and Asset Lifecycle

Responsibilities:
  • Lifecycle Management:
  • Manage warranties and RMA processes.
  • Recommend technology improvements and equipment purchases.
  • Recycle old equipment per MS standards.

Local Coordination and Engagement

Responsibilities:
  • Support Escalation:
  • Own local support escalations, ensuring resolution and communication.
  • Implement tools for managing and prioritizing work intake.
  • Attend Rhythm of Business meetings and provide relevant content.
  • Provide operational reporting and status updates.

Read the full job description and apply online on the recuiter's web-site

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