Product Support Specialist

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The product support specialist will have primary responsibility for supporting our Revenue Integrity product lines. The right candidate is a great communicator and a strong problem-solver, and has experience in application and end-user support. You will be a highly visible link between our customers and us, ensuring that we provide outstanding support that exceeds customers' expectations.

Essential Tasks and Responsibilities:

  • Provide phone and email support for all customer applications and end users
  • Document issues and either resolve them or provide information for technical escalation
  • Manage and follow up on multiple support issues to ensure timely resolution
  • Track and prioritize incidents
  • Communicate with technical and business personnel, management, and customers to resolve issues
  • Test and troubleshoot software corrections
  • Train customers on Cobius applications
  • Recommend and document improvements to make sure we meet high service level standards
  • Run reports on support needs and discuss with management
  • Update support and training documentation for customer applications and internal support needs
  • Complete special projects related to customer needs and support
Qualifications:
  • College degree highly desirable and/or applicable technical course work, training, or certification in computer science, healthcare, business, or related field
  • 3+ years of relevant work experience with healthcare revenue cycle software
  • 2+ years of experience providing end-user support
  • Experience with healthcare information systems (HIS), EPIC, Cerner strongly preferred.
  • Outstanding problem-solving and analytical skills
  • Proven ability to work independently, meet deadlines, and prioritize multiple tasks in a fast-paced dynamic setting
  • Strong customer service orientation
  • Positive attitude, professional demeanor, and a strong work ethic
  • Excellent communicator (written and oral)
  • Proficient with Microsoft Office, especially Word, Excel, and Outlook
  • Any of the following is a plus: Write SQL Queries; project management; basic programming; software QA; familiarity with software development life cycle;

Read the full job description and apply online on the recuiter's web-site

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