Technical Operations Analyst Eagle ACCESS The Eagle ACCESS Operations team is seeking an exceptional Technical Operations Analyst who is willing to grow his or her skill set to ensure the fast fulfillment of requests and resolution of incidents in a fast-paced, high volume, highly available and high growth environment.
This person will need to understand high level business operational workflows, as well as, route and follow up on client work requests.
The Technical Operations Analyst will work on rotating shifts, Monday through Friday from 9:
00 AM to 5:
00 PM or 2:
00 PM to 10:
00 PM Eastern U.S.
time.
The Technical Operations Analyst will be responsible for monitoring ticket flows in our ServiceNow ticketing system as well as monitoring a central mailbox for client requests and escalations.
First point of contact for all initial email and ticket based requests.
bility to quickly assign work to appropriate teams.
Capable of acting as an intermediary between Eagles Clients and technical teams in order to schedule work requests.
Shift-based work will require working on a regular rotation.
Required to interact with business users and technical users both internally and externally.
Qualifications:
1 year or more of experience in a service desk related position with demonstrated success.
bility to follow complex sets of instructions, and excellent attention to detail.
Familiarity with Microsoft Window and Excel.
Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.
RATE RANGE:
15-20/HR (based on experience)
Receive real-time job alerts and never miss the right job again
US - PA - PA - Glenolden
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Clifton Heights
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Glen Riddle Lima
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Fairview Village
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Lansdowne
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Colmar
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Bryn Athyn
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Chester Springs
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Lenni
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Ambler
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Spring House
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Berwyn
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Gwynedd
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Garnet Valley
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Horsham
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Drexel Hill
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Edgemont
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - West Point
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Swarthmore
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Devault
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Devon
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Lionville
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Collegeville
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Southampton
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Chester
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Brookhaven
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...
US - PA - PA - Folsom
November 3, 2024
About the Job: • Maintaining accurate, complete health care records and reports • Administering medications to patients and monitoring them for side effects and reactions. • Prescribing assistive medical devices and related treatments. • Recording patient vital signs and medical...