This is a full time role with PNC Bank. Hybrid 2 days office and 3 days remote. Lcations: Phoenix, AZ. Dallas, TX. Birmingham, AL. Pittsburgh, PA. USC/GC. Salary - 115-125K depanding upon candidate location.
Required Knowledge, Skills, and Abilities
Provide break/fix as well as proactive system support
Strong performance tuning and troubleshooting skills
Must have experience with SQL Profiler and setting up server side traces
Must have experience with SQL Server AlwaysOn Availability Groups
Familiar with industry best practice Backup & Recovery concepts
Strong experience in High Availability and Disaster Recovery strategies
Experience with DR/BC implementations spanning multiple production environments
Installation/Upgrade experience up to SQL Server version 2019
Experience working with Azure SQL Cloud IaaS and/or PaaS
Experience with Windows Clustering up to 2019
Experience with TDE Encryption
Knowledge of storage system constructs and mount point configurations
Working knowledge of Stored Procedures, Functions, Triggers
Strong skills addressing production critical incidents
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
ITIL fundamentals
Education / Experience
Bachelor's degree in Engineering, Computer Science, or related field required (or equivalent experience)
6 + years of work experience in SQL Server
Work experience in large client server environments is a plus
Experience with SQL Server on VMware is a plus
MCDBA and any related certifications preferred
Responsibilities | Discipline
Ensure the security, performance, and availability of SQL Server Databases for all Lines of Business
Responsible for the timely and accurate completion of other tasks as defined by management
Support and resolve Database problems
Plan, execute and manage database implementations and to ensure all security, quality and compliance requirements are met
Monitor and tune production SQL Database implementations
Configuration management, performance tuning, and administration of mission critical production databases
Introduction
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to PNC's SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers' focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.
Responsibilities | SRE
Monitor systems and infrastructure to maintain operational and performance levels
Rotational on-call responsibilities
Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
Anticipate potential problems before they become impacting and collaborate to determine solutions
Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
Collaborate with Application/Infrastructure support engineers and operations teams
Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
Document work to turn findings into repeatable actions via knowledge articles
Mentoring and coaching junior engineers
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