Clinical Laboratory Access Representative 20 hours per week on 2nd Shift

Summary
Part time . 5 position. Weekly hours 1600-2000. Every other weekend. Rotating on calls and holidays.

POSITION SUMMARY: This position is responsible for the accurate, precise and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This position is responsible for the rapid movement of clinical specimens from critical, emergency and acute care patients into the lab. Position relates to overall function of the laboratory and the hospital in view of patient care so test results are not compromised.

HOURS: 20 hours/week from 4pm-8pm. There is every other weekend 8 hr shifts and rotating holidays 8 hr shifts. The training is 6-8 weeks of full time on either 1st or 2nd shift required.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Perform patient EPIC registration solely from various forms of documentation.

• Work between multiple computer applications simultaneously including those for insurance verification.

• Place laboratory orders, documenting all aspects of the specimen and order and understand entire test menu for proper order entry.

• Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration.

• Process biological lab specimens accurately according to established procedures and regulatory requirements.

• Prioritize and organize work according to departmental processes including urgent, non-urgent, and emergent situations. Expedites critical specimens for emergency processing.

• Sort and distribute biological lab specimens accurately and according to priority.

• Operate automated specimen processing equipment.

• Meet expected turnaround time for laboratory standards.

• Troubleshoot clerical and specimen issues to resolution.

• Facilitate lab result distribution by a variety of methods such as phone, fax, and mail.

• Provide customer service to internal and external customers both in person and by telephone.

• Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high priority results, and supply dispersal.

• Engage in quality measures for the laboratory ensuring quality care.

• Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH and TJC.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Manage departmental supplies.

• Train and mentor new employees or those with less experience.

• Identify opportunities and resources for professional growth and development.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or equivalent (GED).
• Ability to work across multiple computer applications.

PREFERRED QUALIFICATIONS:

• Six (6) months employment in a healthcare setting.

COGNITIVE REQUIREMENTSAttention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.

• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material

• The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.

• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS Equipment/Tools: Laboratory Equipment, Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products , Multiple Computer Applications

PHYSICAL REQUIREMENTSRarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%Body Position/Movement:

• Sit: Continuously
• Stand: Continuously
• Walk: Continuously
• Bend: Rarely
• Push: Rarely
• Pull: Rarely
• Kneel/Squat: Rarely
• Reach: Frequently
• Twist: Rarely
• Balance: Rarely
• Climb: Rarely

Lifting: Degree of physical exertion is:

Light, exerting up to 10 p.