IT Site Engineer

AMMEGA
US - Pennsylvania - Jefferson Twp
October 11, 2024

Summary
The IT Site engineer is responsible for the technology environment for the business/sites supported with a goal of reliable IT enablement and sustaining a secure, standard technology footprint. This position supports IT users in a professional and customer friendly way (face to face, via phone, e-mail or remote-control tools). Provides project and deployment services to sites in the Americas, oversees local technical support needs and provide level 3/level 4 support on escalated, complex issues on a wide range of applications including hardware and software products. Responsible for planning, organizing, allocating resources for, budgeting, and successfully executing organizations' specific IT goals or projects across different locations or businesses.
Primary Responsibilities and Duties
Accountable for maintaining a reliable, secure and standard technology footprint
Oversees service request process for the site. Analyzing issues looking for trends and root causes to eliminate recurrences
Actively identify, respond to, and triage any Cybersecurity incidents with the highest urgency, in concert with the regional and global Cybersecurity representatives
Follow up/solve service requests with users and IT colleagues (systems administrators, application specialists, global colleagues)
Implement process improvements, improve/update work instructions
Identify technology solutions to business problems through proofs of concept, pilots and project delivery
Manage deployment of technical solutions based on user requirements and business value
Provides technical support via phone, web, email chat and other company support channels as required
Develops and/or follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams or services vendor
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Ensure training is available for applications and new solutions, including in-house software development
Prepare accurate and timely reports and KPIs
Support other IT colleagues
Monitor and support network infrastructure in concert with Global team and managed service provider including, but not limited to, firewall maintenance, VoIP telephone maintenance, and internet connectivity
Support legacy systems, ensuring system availability, and managing issues with remote providers
Other duties as assigned
Knowledge and Skill Requirements:
Associate or BS degree in Information Technology, Computer Science or equivalent work experience
5-7 years of related IT experience
Experience with Windows Operating Systems (PCs & servers)
Strong familiarity with Microsoft Suite products including Office 365, Outlook, OneDrive, Dynamics ERP, and Salesforce CRM
Support tools like Teamviewer, Teams, Goto meeting, Logmeln
Network printing
User side of remote desktop environments (Citrix/Microsoft Terminal Services).
Windows Server, Active Directory Services, Microsoft Exchange, smtp/mail, networking (DHCP, DNS, TCP/IP), and server side of remote desktop environments (Citrix/Microsoft Terminal Services, Virtual, thin clients)
Experience managing/leveraging external service providers as needed
Must be able to work in the US
Experience in a manufacturing or industrial work environment preferred
Competencies
Strong problem-solving skills
Solution-oriented
Affinity for providing strong customer service
Excellent written and verbal communication skills
Communicative and analytical skills
Fluent spoken and written English
Thrives in a fast-paced environment and comfortable working under ambiguous circumstances
Creative thinking and inclination to research creative and cost-effective solutions
Key Behaviors
Bring an optimistic, can-do approach to all of their tasks and responsibilities
Are accountable to others
Have the courage to challenge the status quo and provide alternative ideas when required
Embrace changes as they come
Are honest with co-workers and customers
Able to be innovative problem solvers
Are engaged team members
Being a team player
Add value to the Company
Expects excellence of self and others
Overserves top customers
Understands, simplifies and acts to improve processes
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. Duties include data entry 80% of the time. The employee may lift, push or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Read the full job description and apply online on the recuiter's web-site

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