Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title: Network Operations Center Technician 1
Business Unit: Technology
Reports to: Manager of Network Operations Center
Position Overview:
This position is primarily responsible for monitoring the Network Operations Center (NOC) and resolving or escalating issues with IT systems. The position is required to work in assigned 12 hour shifts and attains moderate knowledge of the corporation's infrastructure and computing environment. The position has substantial impact to the corporation.
Primary Responsibilities:
Monitor network resources, hardware, and software throughout the corporation. Follow established policies and procedures for monitoring, escalation, and communication. Resolve or escalate incidents to internal IT, external vendors, LOBs and Corporate Emergency Management.
Work with management to develop and maintain NOC run books for monitored systems. Document and communicate incidents as required.
Apply moderate knowledge of the corporation's infrastructure, computing environment and technologies to solve issues.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
1
Skills Required to Perform the Primary Responsibilities of this Position:
Detail-oriented
Excellent customer service skills
Excellent organizational, analytical and interpersonal skills
MS Excel - Basic Level
MS Word - Basic Level
Ability to work and multi-task in a fast paced environment
Ability to use general office equipment
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
Frequent kneeling/crawling/stooping
Heavy Lifting over 45 lbs.
Frequent driving (car, van, truck)
Equal Employment Opportunity (EEO):
It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.
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